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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Magnetic behaviour in Fibo retracement

    Asked by Lafao,

    0 votes
    0 answers

  2. PSC not placing trades

    Asked by AndyGEEEE,

    0 votes
    0 answers

  3. Can I use ProRealTime for my Options trading account?

    Asked by konradps,

    0 votes
    0 answers

  4. How do you complete your post-trade analysis?

    Asked by SandySouth_2024,

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    0 answers

  5. Mr

    Asked by chaso46,

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2,849 questions in this forum

  1. CANNOT CLOSE POSITION

    Asked by MikeBamber,

    8 votes
    78 answers

  2. Can’t see open position

    Asked by xyz,

    7 votes
    106 answers

  3. Unexpected Error on log in

    Asked by Bopperz,

    5 votes
    13 answers

  4. Charts being wiped out

    Asked by ChrisRobUK,

    4 votes
    44 answers

  5. My alert list has disappeared

    Asked by RICHTRADE,

    3 votes
    25 answers

  6. Refund of money lost due to platform failure?

    Asked by vvspikevv,

    3 votes
    29 answers

  7. Can't access demo account

    Asked by koenigbrok,

    3 votes
    14 answers

  8. Certain shares will not graph

    Asked by HomarusSimpson,

    3 votes
    3 answers

  9. All my UK Stop Orders gone, can't reinstate

    Asked by PatR,

    3 votes
    6 answers

  10. ProRealTime v11

    Asked by oxygen4life,

    3 votes
    9 answers

  11. Alert won't stop after deleting it

    Asked by barbg,

    2 votes
    7 answers

  12. ProRealTime

    Asked by WiLLiam1608,

    2 votes
    4 answers

  13. Order type - Good till cancelled option is not displaying when I place an order

    Asked by mraveend,

    2 votes
    3 answers

  14. Open Position Disappeared

    Asked by marksiqi,

    2 votes
    33 answers

  15. Rest calls intermittent forbidden responses

    Asked by svb,

    2 votes
    8 answers

  16. Half of my watchlist names has disappeared

    Asked by EddyStone,

    2 votes
    21 answers

  17. API /session v3 no longer works

    Asked by tfyfe,

    2 votes
    12 answers

  18. Has IG platform crashed?

    Asked by Areyousure,

    2 votes
    31 answers

  19. Is there a problem with the IG platform today?

    Asked by h7,

    2 votes
    2 answers

  20. WHAT THE HELL IS GOING ON

    Asked by MikeBamber,

    2 votes
    5 answers

  21. ProRealTime version 11

    Asked by Guest Analyst,

    2 votes
    11 answers

  22. Ig mkt closed my same open position twice and debited my account from 2nd closer.

    Asked by Guest Rob128,

    2 votes
    6 answers

  23. Can't create MT4 demo account

    Asked by Guest wezza,

    2 votes
    5 answers

  24. TICKERS PLEASE!!!

    Asked by Guest xavthetrader,

    2 votes
    42 answers

  25. ProRealTime v11

    Asked by Guest backwardation,

    2 votes
    12 answers

  26. Profit and Loss Statements

    Asked by Guest CFDFutures,

    1 vote
    0 answers

  27. App display changed today

    Asked by Guest incomer,

    1 vote
    1 answer

  28. funds withdrawal issue

    Asked by stevethecaveman,

    1 vote
    5 answers

  29. Lagging Platform, unable to access phone help.

    Asked by Guest Jkixx,

    1 vote
    3 answers

  30. How do I specify Leverage on a Demo Account (Forex)?

    Asked by Guest Luke-D,

    1 vote
    6 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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