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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. PSC not placing trades

    Asked by AndyGEEEE,

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    0 answers

  2. Can I use ProRealTime for my Options trading account?

    Asked by konradps,

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    0 answers

  3. How do you complete your post-trade analysis?

    Asked by SandySouth_2024,

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    0 answers

  4. Mr

    Asked by chaso46,

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  5. cpmal1

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2,848 questions in this forum

  1. -How to use leverage

    Asked by Edgar_707,

    0 votes
    1 answer

  2. 'Daily' FX Options

    Asked by Guest SJ1,

    0 votes
    1 answer

  3. 'errorCode': 'invalid.request.timeInForce' when using Python

    Asked by SharesFTW,

    0 votes
    0 answers

  4. 'Market Closed'

    Asked by MikeBamber,

    0 votes
    3 answers

  5. 'Market not available online'

    Asked by Kennzo,

    0 votes
    1 answer

  6. 'PROFESSIONAL TRADER' STATUS & GUARANTEED STOPS

    Asked by OSCARDAX,

    0 votes
    0 answers

  7. 'You will need a new app to open this iglink'

    Asked by WilThomas,

    0 votes
    0 answers

  8. 'Zombie' Alerts on Spreads System!

    Asked by JezH,

    0 votes
    0 answers

  9. "errorCode": "error.security.api-key-invalid"

    Asked by DoctorCoward,

    0 votes
    5 answers

  10. "errorCode": "error.security.invalid-details"

    Asked by Guest Rafique,

    0 votes
    0 answers

  11. "Soft 404" error placing orders starting a few months ago

    Asked by GCone,

    0 votes
    4 answers

  12. "Sorry, we're having technical issues" banner at login

    Asked by Guest YuYu,

    0 votes
    1 answer

  13. "Unexpected error"

    Asked by SJones,

    0 votes
    1 answer

  14. "UNKNOWN" Response when using API

    Asked by Guest zaracodes,

    0 votes
    0 answers

  15. "We could not locate the item you are trying to view." on News feed

    Asked by HeOfMuchDisgrunt,

    0 votes
    2 answers

  16. (H&M) Hennes & Msauritz AB

    Asked by Guest arturpojo,

    0 votes
    1 answer

  17. [DEMO] Streaming API : Allowed session count reached (code 7)

    Asked by NicoIsHere,

    0 votes
    8 answers

  18. [NEW FEATURE] Position preview when placing a trade on IG Mobile Charts

    Asked by JamesIG,

    0 votes
    0 answers

  19. [PRICE MISMATCHED!] - Rest API Companion vs IG Web Platform

    Asked by insignificant,

    0 votes
    0 answers

  20. [Spread Bet] How to: Trailing Stop Loss on Existing Position

    Asked by gaz_0001,

    0 votes
    3 answers

  21. "You already have the dealing platform open in another tab."

    Asked by Guest GeoffJG,

    0 votes
    0 answers

  22. % profit/loss in 'Positions'

    Asked by sjbird,

    0 votes
    0 answers

  23. %change in some watchlist ETF's not showing

    Asked by aerobull42,

    0 votes
    0 answers

  24. $0 PnL but -$1900 availability

    Asked by Guest diiams,

    0 votes
    2 answers

  25. 12H Timeframe

    Asked by mergodon,

    0 votes
    1 answer

  26. 2 Charts For Same FX Pair In 'My Workspace'

    Asked by Hagadol,

    0 votes
    2 answers

  27. 2 demo accounts through API (Python)

    Asked by FatFoss,

    0 votes
    7 answers

  28. 2 FRIGHTENING trading Experience

    Asked by Greenhorn,

    0 votes
    2 answers

  29. 2 price lines on the same chart

    Asked by GZakl,

    0 votes
    0 answers

  30. 200 day ma

    Asked by Guest John M,

    0 votes
    1 answer

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IG | Sitemap | Terms and agreements | Privacy | How to fund | Cookies | About IG

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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