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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Magnetic behaviour in Fibo retracement

    Asked by Lafao,

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    0 answers

  2. PSC not placing trades

    Asked by AndyGEEEE,

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    0 answers

  3. Can I use ProRealTime for my Options trading account?

    Asked by konradps,

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  4. How do you complete your post-trade analysis?

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2,849 questions in this forum

  1. SORRY you can only place an order to close on this market

    Asked by ST,

    0 votes
    25 answers

  2. MT4 - So is there a way to change the base currency.

    Asked by Ugoagoago,

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    7 answers

  3. How To Access Live Chat

    Asked by Guest TheBigKangaroo,

    0 votes
    20 answers

  4. Market Not Available Online

    Asked by Guest seshlihem,

    0 votes
    12 answers

  5. How do I edit and delete watchlists?

    Asked by UK30000,

    0 votes
    8 answers

  6. CANNOT CLOSE POSITION

    Asked by MikeBamber,

    8 votes
    78 answers

  7. how do i reset my demo account balance

    Asked by Guest timgalbraith,

    0 votes
    2 answers

  8. order vs deal

    Asked by Guest ejaenv,

    0 votes
    1 answer

  9. Level 2 data

    Asked by Guest anders,

    0 votes
    3 answers

  10. If your equity goes to zero do your positions stay open?

    Asked by Guest michelle67,

    0 votes
    3 answers

  11. MT4 common error

    Asked by Guest sandwich,

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    12 answers

  12. Changing Default Account

    Asked by Pauli,

    1 vote
    7 answers

  13. Avoid if you are looking to move abroad

    Asked by Guest Joz75,

    0 votes
    14 answers

  14. trading volumes ?

    Asked by lithium,

    0 votes
    7 answers

  15. How do I specify Leverage on a Demo Account (Forex)?

    Asked by Guest Luke-D,

    1 vote
    6 answers

  16. ISA Account - How does one set a GTC stop loss order?

    Asked by ST,

    0 votes
    19 answers

  17. Can't create MT4 demo account

    Asked by Guest wezza,

    2 votes
    5 answers

  18. How to enable trailing stop loss

    Asked by Guest yogitree,

    0 votes
    5 answers

  19. Demo account API?

    Asked by Guest HJP123,

    0 votes
    21 answers

  20. Why don't I have the Premium version of ProRealTime as per their web site?

    Asked by Guest Stef,

    0 votes
    14 answers

  21. Problems with IG trading platform

    Asked by Guest tajak2012,

    0 votes
    27 answers

  22. Guaranteed Stop Margin

    Asked by IGMan,

    0 votes
    9 answers

  23. Force guaranteed stops?

    Asked by Guest Lenny,

    0 votes
    4 answers

  24. Stocks not showing up in ISA search

    Asked by ST,

    0 votes
    7 answers

  25. Spreads widened beyond reasonable

    Asked by Guest RiskyBoy,

    0 votes
    11 answers

  26. I keep getting logged out from the platform.

    Asked by RobertU,

    1 vote
    8 answers

  27. How to get tax statement

    Asked by Guest hieppham2202,

    0 votes
    1 answer

  28. How to analyse my trade history?

    Asked by appress,

    0 votes
    4 answers

  29. apple watch app no longer available?

    Asked by Guest turbo1,

    0 votes
    26 answers

  30. Lightstreamer Connect fail on DEMO account

    Asked by swingwin,

    0 votes
    72 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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