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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

Explore Questions

  1. App constantly dropping out

    Asked by Matt_Flew,

    1 vote
    7 answers

  2. Wont work on iPad

    Asked by TrevorB,

    1 vote
    0 answers

  3. Why does Tick data from Dukascopy and IG not match?

    Asked by Marcipops,

    1 vote
    0 answers

2,339 questions in this forum

  1. is ProRealTime only for spread bet & cfd and NOT FOR SHARE DEALING?

    Asked by Ajaib,

    0 votes
    1 answer

  2. Turbo24

    Asked by Rakamora,

    0 votes
    1 answer

  3. ISA Cash to ISA Investment Account

    Asked by MayLouise,

    0 votes
    4 answers

  4. See ProRealTime Orders On MT4

    Asked by anyacoder,

    0 votes
    1 answer

  5. Can I use your service from Turkey

    Asked by Guest Ömer Can Vural,

    0 votes
    2 answers

  6. HELP! MT4: M1 historical data lost on the FRA40

    Asked by YDR,

    0 votes
    0 answers

  7. Are Spread Bets at IG on Equities based on Fixed or Variable spreads?

    Asked by Guest Merlo,

    0 votes
    2 answers

  8. How To Access Live Chat

    Asked by TheBigKangaroo,

    0 votes
    20 answers

  9. Back to Red/white Screen please

    Asked by Citygirl,

    0 votes
    1 answer

  10. Positions

    Asked by Swaledale,

    0 votes
    1 answer

  11. Lightstreamer TRADE message behaviour

    Asked by Tipper258,

    0 votes
    3 answers

  12. error message DUPLICATE_ORDER_ERROR when closing my position via API

    Asked by waaf75,

    0 votes
    3 answers

  13. MT4 Demo Not Working

    Asked by Caseynotes,

    0 votes
    8 answers

  14. API: Cant create or use more than 1 API key.

    Asked by MerlinR,

    0 votes
    3 answers

  15. setting up a trailing stop on an active trade

    Asked by gc81,

    0 votes
    1 answer

  16. Locking Charts

    Asked by metronomist,

    0 votes
    2 answers

  17. Mr

    Asked by Guest Nawaz,

    0 votes
    1 answer

  18. Create Position Rejected

    Asked by MitraJ,

    0 votes
    1 answer

  19. IG API inacccessible

    Asked by DeeAye,

    0 votes
    1 answer

  20. API: Filter shares by Index

    Asked by LloydB,

    0 votes
    2 answers

  21. Missing dividend

    Asked by tjw,

    0 votes
    7 answers

  22. "Unexpected error"

    Asked by SJones,

    0 votes
    1 answer

  23. Excel sample how-to logout cleanly

    Asked by WayneM,

    0 votes
    0 answers

  24. price graphs not refreshing

    Asked by smokem,

    0 votes
    4 answers

  25. Retail Platform needs constant manual refresh

    Asked by nit2wynit,

    0 votes
    7 answers

  26. Daily Ichimoku different than the Daily Ichimoky projected on H4 Timeframe

    Asked by Abthory,

    0 votes
    0 answers

  27. How to get rid of the "news and analysis" and "signal" sections of desktop site?

    Asked by AEJ,

    0 votes
    10 answers

  28. Problem

    Asked by MaxLogan,

    0 votes
    1 answer

  29. API: "errorCode": null

    Asked by Nick8392,

    0 votes
    1 answer

  30. Prorealtime tickers

    Asked by Bender101,

    0 votes
    0 answers

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IG | Sitemap | Terms and agreements | Privacy | How to fund | Cookies | About IG

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.

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