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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Is there a time limit between establishing sessions?

    Asked by JulianG,

    0 votes
    0 answers

  2. API and Demo account

    Asked by Doge,

    0 votes
    0 answers

  3. Live calculation discrepancy

    Asked by pipsqueak,

    0 votes
    0 answers

  4. Share valuations in mobile app

    Asked by Findlag,

    0 votes
    0 answers

  5. IG Api Login problem

    Asked by Julien,

    0 votes
    0 answers

2,638 questions in this forum

  1. Why does Tick data from Dukascopy and IG not match?

    Asked by Marcipops,

    1 vote
    0 answers

  2. How to send the dealreference which crating an OTC order

    Asked by vinodkarwa,

    0 votes
    0 answers

  3. Wont work on iPad

    Asked by TrevorB,

    1 vote
    0 answers

  4. Why has my Wisdomtree nickel 3x been transferred from my ISA to a share dealing account. And how has the balance been calculated?

    Asked by Alotment,

    0 votes
    1 answer

  5. Level 2 and time & sales

    Asked by DEANTIBBS,

    0 votes
    1 answer

  6. IG App on mobile. Have I somehow closed my open positions?

    Asked by Tintinara,

    0 votes
    0 answers

  7. Account access with multiple devices for PC and laptop

    Asked by Pinkie,

    0 votes
    2 answers

  8. Trade US 500 from US?

    Asked by NvestTR,

    0 votes
    1 answer

  9. Every single chart has vanished.

    Asked by nit2wynit,

    0 votes
    1 answer

  10. deal.ig.com on iPad Safari = Full page refresh every minute until crash.

    Asked by shapesaladsoup,

    0 votes
    0 answers

  11. Trade Rejected! MARKET_IS_ROLLED

    Asked by ne0vince,

    0 votes
    0 answers

  12. Face ID on the app

    Asked by alibackx,

    0 votes
    3 answers

  13. Desktop keeps hanging

    Asked by EllyD,

    0 votes
    0 answers

  14. Prices' mismatch between the chart and streaming API

    Asked by domestos,

    0 votes
    1 answer

  15. Information feeds out of date / not updated

    Asked by Fahrenheit,

    0 votes
    1 answer

  16. money transfer between accounts

    Asked by amilio,

    0 votes
    1 answer

  17. L2 Dealer

    Asked by 43WEST,

    0 votes
    1 answer

  18. Streaming API for shares/equity

    Asked by youljan,

    0 votes
    1 answer

  19. Account Problems with charts

    Asked by stuartz,

    0 votes
    3 answers

  20. Volume Indicator

    Asked by Typhan_Trader,

    0 votes
    0 answers

  21. Not able to generate key for demo API account.

    Asked by Parthiv,

    0 votes
    3 answers

  22. Aberant candles in charts on IG ISA

    Asked by nwo696969,

    0 votes
    0 answers

  23. Forward Selling and Intraday Trading

    Asked by rupamandaliya1,

    0 votes
    1 answer

  24. Kirkland Lake Resources

    Asked by brialei,

    0 votes
    0 answers

  25. Unable to download historic data since the clocks went forward

    Asked by SgtPepper,

    0 votes
    5 answers

  26. candles

    Asked by SoldierTrading,

    0 votes
    0 answers

  27. Streaming - remote date of tick data not synchronised with local date

    Asked by Marcipops,

    0 votes
    3 answers

  28. Spread/Comparsion Charting

    Asked by youljan,

    0 votes
    1 answer

  29. ProRealTrader Auto Trading

    Asked by TimothyWilliamson,

    0 votes
    1 answer

  30. Streaming API: price update frequency

    Asked by youljan,

    0 votes
    0 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.

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