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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. PSC not placing trades

    Asked by AndyGEEEE,

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    0 answers

  2. Can I use ProRealTime for my Options trading account?

    Asked by konradps,

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    0 answers

  3. How do you complete your post-trade analysis?

    Asked by SandySouth_2024,

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    0 answers

  4. Mr

    Asked by chaso46,

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  5. cpmal1

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2,848 questions in this forum

  1. Kirkland Lake Resources

    Asked by brialei,

    0 votes
    0 answers

  2. Unable to download historic data since the clocks went forward

    Asked by SgtPepper,

    0 votes
    5 answers

  3. candles

    Asked by SoldierTrading,

    0 votes
    0 answers

  4. Streaming - remote date of tick data not synchronised with local date

    Asked by Marcipops,

    0 votes
    3 answers

  5. Spread/Comparsion Charting

    Asked by youljan,

    0 votes
    1 answer

  6. ProRealTrader Auto Trading

    Asked by TimothyWilliamson,

    0 votes
    1 answer

  7. Streaming API: price update frequency

    Asked by youljan,

    0 votes
    0 answers

  8. reserved account ??

    Asked by amilio,

    0 votes
    4 answers

  9. 2 demo accounts through API (Python)

    Asked by FatFoss,

    0 votes
    7 answers

  10. Demo account says markets closed but Live accounts are normal

    Asked by weeky1,

    0 votes
    1 answer

  11. re connecting my CFD account

    Asked by amilio,

    0 votes
    4 answers

  12. Some indices won't stay in my watchlist

    Asked by IanGo,

    0 votes
    0 answers

  13. Is it possible to move a watchlist from a Demo account to Live account?

    Asked by AbdulS,

    0 votes
    1 answer

  14. Can't transfer between accounts

    Asked by fomafoma,

    0 votes
    1 answer

  15. PRT Demo accoubnt & Paid Indicators

    Asked by NickleB,

    0 votes
    0 answers

  16. David

    Asked by tarzen230,

    1 vote
    4 answers

  17. Deposits in USD instead of GBP

    Asked by RDG,

    0 votes
    1 answer

  18. Update Payment Protocols

    Asked by NoForkInClue,

    0 votes
    1 answer

  19. Minor bugs: Chart settings reset & Error 400 on Community page

    Asked by ThirdTimesACharm,

    0 votes
    1 answer

  20. Charts not re-loading…

    Asked by SilverWinterSky,

    0 votes
    1 answer

  21. Mobile trading.

    Asked by TimR49,

    0 votes
    4 answers

  22. Volume indicator on Web platform

    Asked by Jif,

    0 votes
    5 answers

  23. David

    Asked by tarzen230,

    0 votes
    0 answers

  24. Custom label on chart

    Asked by Redwood,

    0 votes
    2 answers

  25. mt4 Demo

    Asked by Andy360,

    0 votes
    1 answer

  26. No 5s and 0s

    Asked by DavR0s,

    0 votes
    0 answers

  27. Annual Summary

    Asked by ZaraIvy,

    0 votes
    1 answer

  28. Client suspended with the APi

    Asked by sybessonne,

    0 votes
    5 answers

  29. Unable to use API

    Asked by oagunter,

    0 votes
    0 answers

  30. Order Rejected via API

    Asked by APIGraham,

    0 votes
    0 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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