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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Option strike prices on IG API

    Asked by Timbo,

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    0 answers

  2. PSC not placing trades

    Asked by AndyGEEEE,

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    0 answers

  3. Can I use ProRealTime for my Options trading account?

    Asked by konradps,

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    0 answers

  4. How do you complete your post-trade analysis?

    Asked by SandySouth_2024,

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  5. Mr

    Asked by chaso46,

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2,848 questions in this forum

  1. FTTP Error 403: Forbidden on querying some https://demo-api.ig.com/gateway/ queries

    Asked by HMM57,

    0 votes
    1 answer

  2. Automatic cancelled and deleted order - IG Phone App

    Asked by Ackbullchang,

    0 votes
    2 answers

  3. How to change background colour in iphone app?

    Asked by Loveys,

    0 votes
    2 answers

  4. Pro Real Time Server Error

    Asked by marcoc,

    0 votes
    1 answer

  5. "errorCode": "error.security.api-key-invalid"

    Asked by DoctorCoward,

    0 votes
    5 answers

  6. Some ETF charts are not updating

    Asked by Loveys,

    0 votes
    2 answers

  7. Excel VBSA sheet

    Asked by Speedbird168l,

    0 votes
    28 answers

  8. Viewing Morning Call and Charting the Markets

    Asked by JimPax,

    0 votes
    12 answers

  9. Mr

    Asked by Guest Bindu,

    0 votes
    1 answer

  10. Can I manage my partners ISA on my IG account

    Asked by Guest McTrucky,

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    4 answers

  11. IG FIX APIs tutorials

    Asked by sammar80,

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    2 answers

  12. CFD: Where can I find current margin for each position

    Asked by GermanChris,

    0 votes
    3 answers

  13. Alert on phone App

    Asked by CharlieB,

    0 votes
    2 answers

  14. RSI Indicator Alerts Not Working

    Asked by Goldengawd,

    0 votes
    2 answers

  15. Web API support

    Asked by Speedbird168l,

    0 votes
    0 answers

  16. Lost all my drawings this morning

    Asked by Bopperz,

    0 votes
    11 answers

  17. Website not saving drawings

    Asked by Bopperz,

    0 votes
    1 answer

  18. Problem with Charts. Defaulting to 5 min charts.

    Asked by Dennis1,

    0 votes
    41 answers

  19. lenny

    Asked by lentos,

    0 votes
    1 answer

  20. Charts being wiped out

    Asked by ChrisRobUK,

    4 votes
    44 answers

  21. IG's platform fallen on its @rse again?

    Asked by dmedin,

    0 votes
    6 answers

  22. Chart layouts

    Asked by Michalszkoda,

    0 votes
    10 answers

  23. Displaying Bid & Ask on charts

    Asked by Guest Ludhaaa,

    0 votes
    3 answers

  24. Trend lines, open positions, stops, etc. not shown for FX Fwd

    Asked by moggie2002,

    0 votes
    1 answer

  25. Low Time Frame drawings hidden at HTF

    Asked by Guest IamLeeT23,

    0 votes
    1 answer

  26. Is there a list of hotkeys / shortcut keys for the demo platform?

    Asked by feck,

    0 votes
    1 answer

  27. Web API Key for Demo account - cannot find?

    Asked by webby62,

    0 votes
    5 answers

  28. 12H Timeframe

    Asked by mergodon,

    0 votes
    1 answer

  29. Daily timeframe

    Asked by Gladfly,

    0 votes
    2 answers

  30. Point to Point Lines Don't Adjust to Time Frame

    Asked by TomTeej,

    0 votes
    4 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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