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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Magnetic behaviour in Fibo retracement

    Asked by Lafao,

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  2. PSC not placing trades

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  3. Can I use ProRealTime for my Options trading account?

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  4. How do you complete your post-trade analysis?

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2,849 questions in this forum

  1. Alerts not alerting on Android phone!

    Asked by u0362565,

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  2. Android stop loss

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  3. Appearance of Chart on-screen

    Asked by ARufus21,

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  4. REST API - GET /positions Does Not Return Latest Positions

    Asked by Neverever,

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  5. Chart display issues - web platform and app

    Asked by TFFX_,

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    4 answers

  6. Large gaps in charts

    Asked by iridize,

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  7. API Key not showing - Demo Account

    Asked by TAMPAOLO79,

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  8. API REST in CRON JOB

    Asked by Imencity,

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  9. Daily histrorical data - interpretation of UTC (?) date stamp and daylight savings

    Asked by smx01,

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    5 answers

  10. Prorealtime demo

    Asked by Guest Juris,

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  11. Displaying different account dashboards at the same time

    Asked by tripplex,

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  12. Wall Street pop ups

    Asked by Golddigging,

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  13. Share graphs stuck on April 30th

    Asked by Hendrikus,

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  14. Closing only: Market unavailable to open

    Asked by rickymate,

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    5 answers

  15. gapping -

    Asked by jaykay,

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  16. LR Account Error

    Asked by DavidGrz,

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  17. How do I refer a friend to IG? Is there a referral link?

    Asked by bobricklooi,

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  18. iOS 14.5 - broke IG Trading Platform app !

    Asked by Gil,

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    2 answers

  19. unable to close position in spread betting demo

    Asked by Jboulter,

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  20. alerts with sound

    Asked by languid,

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  21. closing positions

    Asked by Dan1,

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    4 answers

  22. Trade of the week

    Asked by spencerfrater,

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  23. Spreadbet in Turkey

    Asked by Pasha,

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  24. Can't access /history/transactions v2 via API

    Asked by Rick,

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    3 answers

  25. Spikes

    Asked by WILL-TD,

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  26. All my possitions gone even I can see them on a balanse sheet

    Asked by Art1sBack,

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  27. Rest API instant quotes

    Asked by Marcelo4k,

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  28. Lentos

    Asked by lentos,

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  29. Bar Chart Pips Not Updating

    Asked by KingWilliamWC,

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  30. Magic Formula Information

    Asked by SF83,

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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