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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Magnetic behaviour in Fibo retracement

    Asked by Lafao,

    0 votes
    0 answers

  2. PSC not placing trades

    Asked by AndyGEEEE,

    0 votes
    0 answers

  3. Can I use ProRealTime for my Options trading account?

    Asked by konradps,

    0 votes
    0 answers

  4. How do you complete your post-trade analysis?

    Asked by SandySouth_2024,

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    0 answers

  5. Mr

    Asked by chaso46,

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2,849 questions in this forum

  1. All my UK Stop Orders gone, can't reinstate

    Asked by PatR,

    3 votes
    6 answers

  2. Deposited but my funds balance has not increased

    Asked by jar9191,

    0 votes
    0 answers

  3. Mr

    Asked by Guest Danny,

    0 votes
    0 answers

  4. Price Alerts Error on retail Platform.

    Asked by nit2wynit,

    0 votes
    1 answer

  5. Sell trades didn’t go through

    Asked by Paolo11,

    0 votes
    0 answers

  6. Java API: getPricesByDateRange

    Asked by tetramorium,

    0 votes
    1 answer

  7. Platform mobile n desktop both down?

    Asked by Ayankeng,

    0 votes
    1 answer

  8. Platform down??

    Asked by Guest Kelly,

    0 votes
    0 answers

  9. Daily percentage gain

    Asked by Guest Jayden,

    1 vote
    2 answers

  10. Platform / workspace not displaying correct figures.

    Asked by RYSMSF,

    0 votes
    0 answers

  11. IG Staff Get Back In The Office

    Asked by iom120000,

    0 votes
    0 answers

  12. IG Tech Do Something About This Crappy Theme Display

    Asked by iom120000,

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    0 answers

  13. All white platform why?

    Asked by iom120000,

    0 votes
    1 answer

  14. IG threatening to close my account after botched transfer process

    Asked by helpingout,

    0 votes
    0 answers

  15. Platform background and tabs go white

    Asked by Guest Tony K,

    0 votes
    0 answers

  16. Payments method in usa

    Asked by Guest Muhammad Ali,

    0 votes
    1 answer

  17. Live Accounts API Does Not Trade after 6pm on Fridays but Market Open until 10pm

    Asked by John_M,

    0 votes
    0 answers

  18. Trade Analytics no longer works

    Asked by Gman11,

    0 votes
    7 answers

  19. L2 Dealer blank order book

    Asked by UKAbyss,

    0 votes
    0 answers

  20. Saving split chart setups

    Asked by JamesH71,

    0 votes
    0 answers

  21. Account invalid while using VPS but its working perfectly while using it in my laptop while not opening it through VPS

    Asked by Bishalg25,

    0 votes
    0 answers

  22. Platform down?

    Asked by Foggars,

    1 vote
    8 answers

  23. unexpected error occured when login

    Asked by davidHu,

    0 votes
    1 answer

  24. How do I access raw price data?

    Asked by cantata,

    0 votes
    0 answers

  25. Prorealtime versions

    Asked by GMTrader,

    0 votes
    0 answers

  26. Several stocks not updating???

    Asked by JPS123,

    0 votes
    1 answer

  27. Demo account features, not available or is it me?

    Asked by DPB,

    0 votes
    0 answers

  28. U.S. OTC stocks

    Asked by carlsnilsson,

    0 votes
    1 answer

  29. NASDAQ Stock: CKPT Checkpoint Therapeutics

    Asked by Marc_whoo,

    0 votes
    1 answer

  30. Mr

    Asked by Guest Marco,

    0 votes
    1 answer

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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