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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

Explore Questions

  1. App constantly dropping out

    Asked by Matt_Flew,

    1 vote
    7 answers

  2. Wont work on iPad

    Asked by TrevorB,

    1 vote
    0 answers

  3. Why does Tick data from Dukascopy and IG not match?

    Asked by Marcipops,

    1 vote
    0 answers

2,337 questions in this forum

  1. Alter subscriptions and unsubscribe - python streaming API

    Asked by Panda_don,

    0 votes
    1 answer

  2. Set chart size

    Asked by GTS15,

    0 votes
    1 answer

  3. Position REJECTED, Reason : REJECT_SPREADBET_ORDER_ON_CFD_ACCOUNT

    Asked by Eragonnm,

    0 votes
    4 answers

  4. Deal rejected on API companion

    Asked by MTCLVR,

    0 votes
    1 answer

  5. live account

    Asked by kakchew106,

    0 votes
    1 answer

  6. -How to use leverage

    Asked by Edgar_707,

    0 votes
    1 answer

  7. Stopped out on IG platform when price never reached SL

    Asked by Arun03,

    0 votes
    1 answer

  8. Position numbers are blurred

    Asked by twu1234,

    0 votes
    3 answers

  9. Weekly view on US Tech

    Asked by P2204,

    0 votes
    3 answers

  10. Trailing stop loss or set a limit for loss

    Asked by davidaaxyaaig,

    0 votes
    7 answers

  11. ProRealTime and Monterey OS

    Asked by JRDragon,

    0 votes
    0 answers

  12. Using our trading platform

    Asked by MongiIG,

    0 votes
    0 answers

  13. Back testing algorithmic strategies for trading stocks

    Asked by Begol,

    0 votes
    1 answer

  14. My orders disappeared?

    Asked by veryrichbadger,

    0 votes
    1 answer

  15. How to login to Demo SB account not CFD account

    Asked by Sjg1234,

    0 votes
    2 answers

  16. REST API: /positions/otc "MINIMUM_ORDER_SIZE_ERROR" (CFD-Order)

    Asked by MichaelDE,

    0 votes
    3 answers

  17. Buy Stop and Sell Stop Pending Orders

    Asked by Dominic4782,

    0 votes
    1 answer

  18. Trading only USD stock on ISA account. Need clarification on currency conversion

    Asked by tuquoge5401,

    0 votes
    1 answer

  19. ProRealTime Demo acc cost

    Asked by PeterUK123,

    0 votes
    1 answer

  20. Market depth data

    Asked by Rias,

    0 votes
    2 answers

  21. Charts and Indicators

    Asked by Slinkybelinky,

    0 votes
    2 answers

  22. error in excel example - live site

    Asked by Sjg1234,

    0 votes
    1 answer

  23. Can't run IG ProRealTime with M1 processor

    Asked by Guest Rokas,

    0 votes
    4 answers

  24. founds

    Asked by Viviana,

    0 votes
    1 answer

  25. FTTP Error 403: Forbidden on querying some https://demo-api.ig.com/gateway/ queries

    Asked by HMM57,

    0 votes
    1 answer

  26. Automatic cancelled and deleted order - IG Phone App

    Asked by Ackbullchang,

    0 votes
    2 answers

  27. How to change background colour in iphone app?

    Asked by Loveys,

    0 votes
    2 answers

  28. Pro Real Time Server Error

    Asked by marcoc,

    0 votes
    1 answer

  29. "errorCode": "error.security.api-key-invalid"

    Asked by DoctorCoward,

    0 votes
    5 answers

  30. Some ETF charts are not updating

    Asked by Loveys,

    0 votes
    2 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.

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