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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. Split button is gone

    Asked by mf2,

    1 vote
    9 answers

  1. VWAP not updating

    Asked by Burim,

    0 votes
    0 answers

  2. What is the current Lightstreamer server version in use?

    Asked by NovoPDNK,

    0 votes
    0 answers

  3. Pushed Notification is not working on web

    Asked by CloudStock,

    0 votes
    0 answers

  4. In cases where there is a share split or reverse, how to correct charts accordingly.

    Asked by abhishekmahajan,

    0 votes
    0 answers

  5. Ftse 100

    Asked by Mullikw,

    0 votes
    0 answers

2,406 questions in this forum

  1. Instruments not available in CFD account

    Asked by sbx,

    0 votes
    1 answer

  2. Guaranteed Stop Margin

    Asked by IGMan,

    0 votes
    9 answers

  3. MACD signal not working

    Asked by Roogy,

    0 votes
    2 answers

  4. Dark Theme

    Asked by kgx,

    0 votes
    1 answer

  5. IG Dealing Platform charts for stocks I own?

    Asked by Volterra,

    0 votes
    0 answers

  6. Why did my alerts not trigger when criteria was met?

    Asked by ARUDD,

    0 votes
    1 answer

  7. Points away minimum

    Asked by MJR4,

    0 votes
    3 answers

  8. PRT Pro Order / Algo - Minimum on DJI / Dow??

    Asked by GraHal,

    0 votes
    2 answers

  9. MACD no 0 line

    Asked by oziebloke,

    0 votes
    5 answers

  10. MT4 can not close trade when logging in through the web platform

    Asked by lionheart,

    0 votes
    0 answers

  11. Order just deleted and not filled?

    Asked by marblesyrup,

    0 votes
    1 answer

  12. Multiple Logs In

    Asked by softcell,

    0 votes
    2 answers

  13. New platform RSI levels 30/70

    Asked by Gaz777,

    0 votes
    1 answer

  14. Price alerts on iPhone

    Asked by ARUDD,

    0 votes
    0 answers

  15. Scalping Order Book Problem

    Asked by DRAAAMMY,

    0 votes
    2 answers

  16. DMA not using the LSE order book

    Asked by fft,

    0 votes
    1 answer

  17. Phone rotation for better view of time series data not working

    Asked by RichardK,

    0 votes
    0 answers

  18. Finder collumn stock order?

    Asked by GMontagueBW,

    0 votes
    2 answers

  19. Strange banding

    Asked by WarrenMunger,

    0 votes
    4 answers

  20. Indicator Alerts not working

    Asked by Bouwer,

    0 votes
    1 answer

  21. Windows Mobile doesn't support ProRealtime

    Asked by katchamis,

    0 votes
    0 answers

  22. Platform Technical Issues 05/02/18 - 20:10 - 20:20 GMT

    Asked by nwk,

    0 votes
    0 answers

  23. Videos

    Asked by cate,

    0 votes
    3 answers

  24. PIA chart and autochartist

    Asked by jgoel1,

    0 votes
    9 answers

  25. Official complaint on PIA signals discrepancies

    Asked by oilfxpro,

    0 votes
    4 answers

  26. MT 4 For Mac

    Asked by Falcon,

    0 votes
    4 answers

  27. Random spread increase

    Asked by Cd1,

    0 votes
    0 answers

  28. Issue with historical data gathering via API

    Asked by iholoviy,

    0 votes
    0 answers

  29. save layout

    Asked by Olivier,

    0 votes
    0 answers

  30. Stop/limit/profit/loss values on chart

    Asked by Jrhollow1,

    0 votes
    3 answers

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.

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