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IG Technical Support - Platform and App Help

Get more from the platform and apps by asking questions and sharing knowledge with like-minded traders. The best place for technical help and support.

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  1. IG Option data from API

    Asked by JoePatterson105,

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  2. PSC not placing trades

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  3. Can I use ProRealTime for my Options trading account?

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  4. How do you complete your post-trade analysis?

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2,846 questions in this forum

  1. Tesla Graph

    Asked by Sedgie,

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    3 answers

  2. Tweets Removed from Workspace

    Asked by wmrhix,

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    1 answer

  3. CFD Demo

    Asked by andyaellis,

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  4. Demo Open Positions Gone. Some remain.

    Asked by NooBa1,

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    1 answer

  5. News tab from twitter on platform page

    Asked by Heli09,

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  6. Using the Streaming API with python for Data Account

    Asked by Djfab23,

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    3 answers

  7. Get Order Book orders flow via IG API

    Asked by SergeyR,

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    3 answers

  8. undated oil cannot get stream price

    Asked by Vibha,

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    1 answer

  9. Balance on Demo account is sometimes zero via API

    Asked by JulianG,

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    1 answer

  10. Bug?.Supertrend indicator showing false signals on web platform

    Asked by jt_1,

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  11. App push notifications not working

    Asked by PeteWest,

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    5 answers

  12. Finding the Epics for SpreadBetting Forex

    Asked by Bwizard,

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    1 answer

  13. Created a Demo account with API access - don't see API orders in the platform

    Asked by Rene,

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    3 answers

  14. Another error in fetching data.

    Asked by Majoka,

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    1 answer

  15. S&P500: Bull Flag (?)

    Asked by Florium,

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  16. Is it possible to work out the name of the Epic for Futures.

    Asked by TwoStepsForwardOneStepBack,

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    2 answers

  17. Logging In On Two MacBooks

    Asked by Hagadol,

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  18. www.ig.com.au TLS (Security Certificate) Error

    Asked by R-Walker,

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  19. Correction Closing Trade

    Asked by goldenbrown,

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  20. orderbook

    Asked by Insathalahki,

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  21. Options Trading opening times

    Asked by Danmilner,

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  22. Indicator alerts

    Asked by Mosaka62,

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  23. Deactivation of chart orders

    Asked by swingwin,

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    1 answer

  24. Incorrect volume shown for the last trading day

    Asked by Rohola,

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  25. Finding epic for the market US 500 futures June 2023

    Asked by vkalgos,

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    3 answers

  26. Unable to sell shares

    Asked by Mak,

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  27. Adding Same Product Twice To Work Sheet

    Asked by MosheQ,

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    3 answers

  28. Subscription failed: -1 message: Insufficient permissions

    Asked by Guest FSM,

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    6 answers

  29. Error: "IG is not accepting opening trades on this market....

    Asked by shazamnick,

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    4 answers

  30. Going Short Without Leverage?

    Asked by instantlight,

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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

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