Jump to content

IG Customer Service not answering Emails?


Recommended Posts

 

So I already send 3 mails to the german customer service, but haven't gotten an offical answer yet, I tried calling but hung up after an hour. This is my mail:

I am interested in trading during the extended hours. I have some questions about order execution.

1. When are the CFD orders forwarded (HFT provider?)? Who takes the opposite position in a CFD trade (CFD Trade in Extended Hours)? What sources do you use to find a counterparty?

2. When can orders in extended hours trading not be executed? Would it be more likely that the order cannot be executed during the earnings announcement / in the case of high volatility / jumps? Could a buy order at $ 460 and a sell order at $ 470 have been executable in today's after-hour trading at Netlix? I attached the chart with purchases / sales every second at the moment of publication of the quarterly figures.

3. Slippage: What tolerance limits has IG set as the default? How can I expand / reduce this? For example: If I want to enter a CFD buy order at 460, can I set a slippage of $ 5? 

 

Would be much appreciated if I could get an official answer from IG

NFLXEarningsperSEC.JPG

Edited by Nokita55855
Link to comment
11 hours ago, Nokita55855 said:

 

So I already send 3 mails to the german customer service, but haven't gotten an offical answer yet, I tried calling but hung up after an hour. This is my mail:

I am interested in trading during the extended hours. I have some questions about order execution.

1. When are the CFD orders forwarded (HFT provider?)? Who takes the opposite position in a CFD trade (CFD Trade in Extended Hours)? What sources do you use to find a counterparty?

2. When can orders in extended hours trading not be executed? Would it be more likely that the order cannot be executed during the earnings announcement / in the case of high volatility / jumps? Could a buy order at $ 460 and a sell order at $ 470 have been executable in today's after-hour trading at Netlix? I attached the chart with purchases / sales every second at the moment of publication of the quarterly figures.

3. Slippage: What tolerance limits has IG set as the default? How can I expand / reduce this? For example: If I want to enter a CFD buy order at 460, can I set a slippage of $ 5? 

 

Would be much appreciated if I could get an official answer from IG

NFLXEarningsperSEC.JPG

Hi, you might get an 'official' reply from IG on the forum but then again you might not. I can answer some questions that you can check on IG's price execution web pages.

IG use a large number of liquidity providers who are all the usual suspects such as major banks, exchanges, hedge and pension funds as well as other large institutions.

IG first match shorts and longs in house from their 200,000 clients. Unmatched positions are parallel hedged where IG takes a same position as you and so if you win they also win and pass the profit on to you, If you lose they also lose and pass the profit onto the liquidity provider. It's a win/win for IG for though they don't get the whole spread as the do when matching in house they do profit because they get a far better spread than what the pass on to you.

Entry orders might not be executed if the gap between the order and the current price exceeds certain tolerances during periods of high volatility and low liquidity, the price specified may simply not exist due to gaps in the price ladder. Exit orders do get executed and may, for the above reason, suffer slippage. 

The MT4 platform has a basic check box for high or low tolerance to entry slippage (don't know if it actually works) but I don't think that is available on the web based platform. I've not seen a function that allows you to set a slippage tolerance amount.   

  • Like 1
Link to comment
10 hours ago, Caseynotes said:

Hi, you might get an 'official' reply from IG on the forum but then again you might not. I can answer some questions that you can check on IG's price execution web pages.

IG use a large number of liquidity providers who are all the usual suspects such as major banks, exchanges, hedge and pension funds as well as other large institutions.

IG first match shorts and longs in house from their 200,000 clients. Unmatched positions are parallel hedged where IG takes a same position as you and so if you win they also win and pass the profit on to you, If you lose they also lose and pass the profit onto the liquidity provider. It's a win/win for IG for though they don't get the whole spread as the do when matching in house they do profit because they get a far better spread than what the pass on to you.

Entry orders might not be executed if the gap between the order and the current price exceeds certain tolerances during periods of high volatility and low liquidity, the price specified may simply not exist due to gaps in the price ladder. Exit orders do get executed and may, for the above reason, suffer slippage. 

The MT4 platform has a basic check box for high or low tolerance to entry slippage (don't know if it actually works) but I don't think that is available on the web based platform. I've not seen a function that allows you to set a slippage tolerance amount.   

Thank you, have you traded in pre/AH Market before? Is it possible to get filled on extreme breakouts like on earnings?

Link to comment
10 hours ago, Nokita55855 said:

Thank you, have you traded in pre/AH Market before? Is it possible to get filled on extreme breakouts like on earnings?

I don't trade those markets myself but I would think IG would be quite good at supplying prices and they do say in their blurb for offering extended hours one of the main reasons was to enable traders to take advantage of price moves on earnings releases etc.

  • Thanks 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,010
    • Total Posts
      95,361
    • Total Members
      43,628
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Regpillay
    Joined 26/09/23 17:31
  • Posts

    • Hi all, I am looking to open a spreadbet trade for Steakholder Foods but IG seem to currently not allow this. Do any of you know how best I can trade this stock? Looking to buy at around 80
    • I wanted to start investing and was surprised to find out how much I need to invest to get at least a euro. For this reason, I became interested in the stocks of small companies that might become large corporations in the future. Where can I find such companies? I found the website Fox Funds AI, but the selection there is limited.
    • Why Nike shares remain in a rut? Source: Bloomberg   Shares Nike, Inc. Price Share price Candlestick Profit  Axel Rudolph FSTA | Senior Financial Analyst, London | Publication date: Tuesday 26 September 2023 14:02 Nike earnings due Nike is set to announce its earnings this week. Analysts predict that the company will earn 74 cents for each share with a total revenue of $13billion. This is in comparison to the same period last year when earnings were 93 cents per share on total revenue of $12.69 billion. However, it's not all bad news for Nike. When compared to other companies in the same industry, Nike's profit margins are still above average, and its valuation is below the long-term average. There is also a slight recovery in China, which is Nike's second-largest market. With China relaxing some of its Covid restrictions to boost economic growth, Nike stands to benefit from the ongoing reopening. There might be some positive changes in Nike's fundamentals. But for the company's shares to increase significantly in the near term, Nike needs to find ways to boost revenue growth and increase profit margins. Poor performance so far this year Nike’s stock price hasn’t performed well this year, with a 23% drop to date. This is in stark contrast to the 13% increase in the S&P 500 index. Over the past one and three years, Nike's shares have dropped by 9% and 30% respectively, while the S&P 500 index has increased by 32% and 145% during the same periods. Nike analyst ratings, price targets and sentiment Source: Refinitiv Refinitiv data shows a consensus analyst rating of ‘buy’ for Nike. Analysts show 7 strong buy, 15 buy, 9 hold, 4 sell and 1 strong sell - with the median of estimates suggesting a long-term price target of $123.00 for the share, roughly 35% higher than the current price (as of 26 September 2023). Source: IG IG sentiment data shows that 92% of clients with open positions on the share (as of 26 September 2023) expect the price to rise over the near term, while 8% of clients expect the price to fall. Trading activity over this week shows 55% of buys and this month 52% of sells. What does the technical picture look like? Nike’s share price is currently in free fall and is fast approaching its October 2022 low at $82.22. The question is whether the share price can hold above that low after this week’s first quarter (Q1) results. If not, that is to say if a weekly chart close below the $82.22 low were to be seen, the June and August 2019 lows at $78.19 to $77.07 would be next in line. NYSE Nike Weekly Candlestick Chart Source: TradingView For the bulls to be back in control in the medium-term the last weekly reaction high – a high on a weekly candlestick which is higher than that of the week preceding it and following it – at the $111.95 early August high would need to be exceeded. NYSE Nike Daily Candlestick Chart Source: TradingView On the daily chart the last reaction high was made at $98.15 in mid-September and below it solid resistance can be spotted between the August and 13 September lows at $95.66 to $96.55. Below these levels the August-to-September downtrend line can be spotted at $95.00 and is likely to cap any short-term bullish reversal, were it to be reached at all.     This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.
×
×
  • Create New...
us