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Orders tab missing!!

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Hi.

i have contacted ig but no reply as yet (2 weeks ago)

i have no orders tab on my live account it is only on the demo account. The only tabs that show up are ALERT and DEAL.

I am on the new platform and using iMac and iPad., I am trading on the us market (NASDEQ).

 

i am new to trading so still learning, if anybody could advise I would be really grateful.

thanks all.

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7 minutes ago, Mozzie said:

Hi.

i have contacted ig but no reply as yet (2 weeks ago)

i have no orders tab on my live account it is only on the demo account. The only tabs that show up are ALERT and DEAL.

I am on the new platform and using iMac and iPad., I am trading on the us market (NASDEQ).

 

i am new to trading so still learning, if anybody could advise I would be really grateful.

thanks all.

I was looking at the new platform for share dealing accounts and see that in the 'how to' video there is also no separate order ticket but just uses the one. Is the demo different eg more like cfd new platform with separate deal and order?

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 

 

 

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Just double checked my demo account and both demo accounts show an Orders tab

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9 minutes ago, Caseynotes said:

I was looking at the new platform for share dealing accounts and see that in the 'how to' video there is also no separate order ticket but just uses the one. Is the demo different eg more like cfd new platform with separate deal and order?

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 

Just double checked my demo account and both demo accounts show an Orders tab

 

 

10 minutes ago, Caseynotes said:

I was looking at the new platform for share dealing accounts and see that in the 'how to' video there is also no separate order ticket but just uses the one. Is the demo different eg more like cfd new platform with separate deal and order?

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 

 

 

 

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Just now, Mozzie said:

 

 

ok but is the account a non-leveraged Share Dealing account or a leveraged CFD (or spread bet) account? 

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2 minutes ago, Caseynotes said:

ok but is the account a non-leveraged Share Dealing account or a leveraged CFD (or spread bet) account? 

It's a non leveraged share dealing

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Posted (edited)

@Mozzie

right, that might mean the are going to update the deal/order ticket on the live platform but are testing first on the demo, certainly as the video shows the live was released with just the all in one deal ticket.

Edited by Caseynotes

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32 minutes ago, Caseynotes said:

@Mozzie

right, that might mean the are going to update the deal/order ticket on the live platform but are testing first on the demo, certainly as the video shows the live was released with just the all in one deal ticket.

Ok great....appreciate your help

 

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2 minutes ago, Mozzie said:

Ok great....appreciate your help

 

actually @Mozzie, I don't have the non-leveraged share dealing platform but seem to recall it being mentioned somewhere that they don't have a demo for that?

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I have a share dealing account, and can confirm that there is no 'order' tab. I always assumed that it was something exclusive to the CFD type accounts.

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I would like to know the answer for this as well.

My account is not a CFD account, but the demo is. I also have no stop-loss functionality as is in the Demo account. 
This is not ideal.

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