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Orders tab missing!!


Mozzie

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Hi.

i have contacted ig but no reply as yet (2 weeks ago)

i have no orders tab on my live account it is only on the demo account. The only tabs that show up are ALERT and DEAL.

I am on the new platform and using iMac and iPad., I am trading on the us market (NASDEQ).

 

i am new to trading so still learning, if anybody could advise I would be really grateful.

thanks all.

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7 minutes ago, Mozzie said:

Hi.

i have contacted ig but no reply as yet (2 weeks ago)

i have no orders tab on my live account it is only on the demo account. The only tabs that show up are ALERT and DEAL.

I am on the new platform and using iMac and iPad., I am trading on the us market (NASDEQ).

 

i am new to trading so still learning, if anybody could advise I would be really grateful.

thanks all.

I was looking at the new platform for share dealing accounts and see that in the 'how to' video there is also no separate order ticket but just uses the one. Is the demo different eg more like cfd new platform with separate deal and order?

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 

 

 

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9 minutes ago, Caseynotes said:

I was looking at the new platform for share dealing accounts and see that in the 'how to' video there is also no separate order ticket but just uses the one. Is the demo different eg more like cfd new platform with separate deal and order?

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 

Just double checked my demo account and both demo accounts show an Orders tab

 

 

10 minutes ago, Caseynotes said:

I was looking at the new platform for share dealing accounts and see that in the 'how to' video there is also no separate order ticket but just uses the one. Is the demo different eg more like cfd new platform with separate deal and order?

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 

 

 

 

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32 minutes ago, Caseynotes said:

@Mozzie

right, that might mean the are going to update the deal/order ticket on the live platform but are testing first on the demo, certainly as the video shows the live was released with just the all in one deal ticket.

Ok great....appreciate your help

 

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