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What is the fee I am missing?

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So I am trading US shares with the "Zero Commissions". However, when I make a trade, I still seem to be charged about $10 per buy&sell. I contacted IG about this and they sent me my ledger history. From this I still can't see any extra charges other than the exchange fee of $0.97 per trade. Why am I losing this money? It's like it's still the old commission structure...



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I have the same problem and I'm still waiting for any response from customer service.


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