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Serious IG issue the last few days?


SixEight

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Hi All,

I've tried emailing support with a pretty pathetic response, the last 3 days I have been trying to place trades on my demo account, with variable results via IG and PRT: 

  1. The trade appears not to be placed but then PRT sends me a notification it hit my stop loss
  2. The trade appears not to be placed but my P/L is moving, despite no positions being open (image attached)

Why is this happening? I'd understand volatility and being unable to place a trade, but surely trades shouldn't be placed/accepted if you can't actually see or control them?

Screenshot 2020-05-01 at 15.23.52.png

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2 minutes ago, SixEight said:

Hi All,

I've tried emailing support with a pretty pathetic response, the last 3 days I have been trying to place trades on my demo account, with variable results via IG and PRT: 

  1. The trade appears not to be placed but then PRT sends me a notification it hit my stop loss
  2. The trade appears not to be placed but my P/L is moving, despite no positions being open (image attached)

Why is this happening? I'd understand volatility and being unable to place a trade, but surely trades shouldn't be placed/accepted if you can't actually see or control them?

Screenshot 2020-05-01 at 15.23.52.png

My Demo account just dies UK lunchtime/US Open - cant open close trades - just freezes/unresponsive.
Essentially unusable & not fit for purpose - support and tech deptd support dont help - just kids with no answer or IT techies who say at times of high volume resources are diverted to the main platform. Basically there is no Demo acc in the mid afternoon session & the support staff have zero power or desire to fix. Does anyone know a service where the demo actually works?

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Have to agree, the email I received yesterday just said 'we want to work with you, not against, any losses we reimburse' - completely missed the point!

The platform is now showing I have a position of £1/point but it should be £3.5/point 

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