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adrianjenglish


Guest Adrian English

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Guest Adrian English

Hello,

I'm new to IG and the whole trading scene, I set up an account two days ago but cant seem to get access. It keeps telling me my account is locked and to change my password via email, when i do this it still wont let me in. I've tried everything, changing broswer, refreshing app, changing account details, still no avail. Is there anything I can do? My username is adrianjenglish. Thanks.

regards,

Adrian

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    • Hi @ChocoIG, thanks for your question. Please reach out to our client facing team as we can't assist with these queries on the community, the client facing team will be able to check with the desk and see why your orders are not valid and give you feedback, but we do apologise for the inconvenience. You can reach them on helpdesk.uk@ig.com All the best - MongiIG
    • Yeah I can see that - from experience if the 50% level is going to work it'll go through in 1-3 attempts at most which means you can afford a tight stop, but you can use the swing low point, whatever suits you
    • I guess i do it because i see the low point as relative safety and assume the market won't go through it, but this can make the distance from my entry to the low point quite large and hence potential R smaller.  I'll take a look back to see how a % of ATR might have faired. cheers   
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