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Open Position Disappeared


marksiqi

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Mine are randomly appearing. Should be 29 in total. Shows 24 on the mobile app and when I login through the desktop, I have 22. Sometimes if I hit refresh, it'll go to 27, then I refresh again, and back to 22. Same positions disappearing each time. What's going on?

Edited by MrBR
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35 minutes ago, MrBR said:

Mine are randomly appearing. Should be 29 in total. Shows 24 on the mobile app and when I login through the desktop, I have 22. Sometimes if I hit refresh, it'll go to 27, then I refresh again, and back to 22. Same positions disappearing each time. What's going on?

@CharlotteIG Is this something you can assist the community with? I notice others in different forum posts are complaining about the same thing.

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Same thing has happened to me.

I have five open positions that have disappeared. However the balance seems correct.....
 

Positions are not visible in opened or closed sections....

I have contacted the help desk via email 

Can someone please explain 

Edited by CG666
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I am now having the exact same issue, I have 4 open positions and my largest one (which is a US position) has just disappeared. my P/L shows the total as if it is still there as a line item, but it isn't there... When I go into the stock in the trade screen to sell, the "SELL" option is blocked out as it thinks I don't think I own any. I called up the IT Helpdesk and they advised it is a glitch, and are expecting the US positions which have disappeared to come back on line after the weekend.

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Logging in this morning, I found all my positions were missing. Looked again a few minutes ago and most were back, but there were still two missing off the list (UK shares). Whilst I don't doubt that the problem is related to weekly maintenance, and the missing items will be back by Monday, the number of these 'glitches' is somewhat concerning, and doesn't inspire great levels of confidence in their systems. I daresay, the current grand farce may also be contributing to these problems with staffing shortages.

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36 minutes ago, marksiqi said:

One of my open positions have disappeared form the positions tab.

 

I had a total of 5 open positions, the number beside the positions tab says 4. There are only 4 positions displayed.

However the account totals row in the bottom is behaving like the last position is still there, the total positions sum takes into account all 5 open positions, likewise with the market value and profit/loss columns.

Same for me..

 

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2 hours ago, marksiqi said:

One of my open positions have disappeared form the positions tab.

 

I had a total of 5 open positions, the number beside the positions tab says 4. There are only 4 positions displayed.

However the account totals row in the bottom is behaving like the last position is still there, the total positions sum takes into account all 5 open positions, likewise with the market value and profit/loss columns.

Ditto

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Guest Cge1

Same things has happened to me.

i had Four open positions that have disappeared. However the balance seems correct.....
 

Positions are not visible in opened or closed sections....

I have contacted the help desk 

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Guest echeverion

I am also having this issue - my largest position has disappeared (although the account balance shows as if it is still there) - it is very alarming! Hope this can be addressed ASAP

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15 minutes ago, mjwade402 said:

has anyones positions returned after going missing? I am 3 positions short but the account value seems to be correct, just a little concerning.......

I've just tried logging in, and it seems that all my positions are showing at the moment. Though whether or not they stay that way is another question. But yes, the frequency of these 'glitches' lately isn't the best for customer confidence.

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I called the helpdesk today. The guy on the other end of the phone said the last four calls he'd had were for the same thing, but, given it was Sunday morning, there wasn't anyone around to look after it. He did confirm that all positions are showing in their system, and he seemed to be able to quickly identify which I couldn't see on my screen. So, they're aware of something wrong. I think the thing I don't like the most, besides the error, is just the lack of communication. Why not a tweet, an email, a message that says 'hey, we're aware something's wrong and we're working to fix it'? How hard is that. Pretty standard practice for any web-based business.

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