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System Errors, No support, what is going on?

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26 minutes ago, dmedin said:

You already forgot the outage when the markets tanked in March?


23 minutes ago, Caseynotes said:

there was no specific IG system outage then but just market gaps due to excessive volatility and no liquidity as were experienced by every market participant.


10 minutes ago, andysinclair said:

There was a major outage on February 24th, not sure about March although I do remember there being at least two fairly close together.


There was an outage in March: 


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Okay, not a major outage but trading was still disrupted for many clients that day, enough for IG to recognise the issues and reflect it on the service status page. The platforms were accessible but very glitchy, failing to process client orders and display charts correctly. Not being able to close a profitable trade to then see it turn deep into loss would still be considered pretty major by those affected. 

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29 minutes ago, Caseynotes said:

For Major outages I can find just the 24th Feb 2020 and the 5th Sept 2019, the new platform was rolled out June 2017.

Nah, quite a few more than that lol

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8 minutes ago, LeoTrader said:

Not being able to close a profitable trade to then see it turn deep into loss would still be considered pretty major by those affected. 

But then you can always 'phone them', good luck with that :D

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    • By the way if its a system you want to demo or try, I trade US 500 and Russell Long only, with no stops, I would not trade with no stops for gold, oil etc but am happy to do it on US indices as nothing recovers as quickly as US markets, so if I am wrong i just hold it until it goes in profit again, when I am wrong I wait until market recovers, so sometimes when market has gone against me I have to wait 4 -8 weeks before it recovers but this way means no drawdowns only overnight currency charge which is minima. You need to trade wihin your accoutn to do this as you need to make sure your balance is big enough when you get it wrong. You could try it on IG demo account  to see if it worked for you.
    • Yes your balance needs to be above 0, that's your most important number don't fall into the trap of thinking if its above 0 you can put trades on, you can but your balance needs to be big enough that if they go against you, you are still above 0, if not you get messgage from IG to add funds to your account or IG will take you out of trades, so if you had a trade you wanted to keep on it would now be taken out as a loss as funds in balance are in minus. You need a big enough number left in the balance column that if your trades go against you you can still hold if you want to.
    • Now all Musk has to do is buy BTC again and re-ramp for another shed load of profit.....
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