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CANNOT CLOSE POSITION


MikeBamber

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Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

Same here.  Cannot close position. It's now -6k. It was +2k when trying to close it I have taken video and screenshot.

IG SHOLULD BE HELD ACCOUNTABLE FOR ANY LOSSES. CAN ANYONE TELL ME WHY NOT ?

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25 minutes ago, MikeBamber said:

Sia attraverso la piattaforma web che ProRealTime ... Non riesco a chiudere una posizione aperta su US500 ... IG rimborserai i soldi persi a causa del tuo errore tecnico?

Aggiungo che ci  sono problemi anche con il numero verde. 

 

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Cannot close out Gold contract once US was in pre-open. This has been increasingly common in last few weeks. Now i  cannot access the platform just get "Sorry. An unexpected error occurred...DUHH!!

 

I've had enough - am moving to a company and platform with FAR fewer errors/time-outs - O and A.

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31 minutes ago, NicolasBlinche said:

Same here.  Cannot close position. It's now -6k. It was +2k when trying to close it

I have taken video and screenshot.

I did the same, still waiting on the phone for over 20 mins now.

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27 minutes ago, oxygen4life said:

Just saw the following

 

Been waiting for over 20 mins for one of their team who will be with me shortly. Have my account details to hand as requested.....

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42 minutes ago, MikeBamber said:

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

whats going on, can't close my position

 

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