CANNOT CLOSE POSITION

[MikeBamber]

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

[Guest XYZxxxxx]

I'm Hong Kong and i feel so angry about this, **** IG

[Guest AJones]

I guarantee losses will be our own **** responsibility! This is shocking! 

[Carolsalem]

The numbers don’t work. If anyone finds a number that works please share 

[ddg]

call +44 207 896 0079.  Nope, not answering. 

Australian 1800 not answering. 

Australian local number not answering. 

NOT GOOD ENOUGH. 

[izz]

i cannot close my position. Is IG going to be responsible for my losses?
Shocked and disappointed!

[jim7519]

1 minute ago, Areyousure said:

has this happened i the past?

 

not that long

[Guest Platform Locked!]

I cant close my position.  WTF

[KaC]

yes.  They wont give your money back.

[Guest Shawntanch]

Same here! Wtf and the number engaged forever

[ChrisTara]

Happened last year in September 

 

[VDN]

25 minutes ago, MikeBamber said:

Sia attraverso la piattaforma web che ProRealTime ... Non riesco a chiudere una posizione aperta su US500 ... IG rimborserai i soldi persi a causa del tuo errore tecnico?

Aggiungo che ci  sono problemi anche con il numero verde. 

 

[Viktors]

The system is over loaded at the min be patient 

[JAMESTKC]

In Malaysia, cant do anything to stop loss for gold now. 

[Cameraguy]

Cannot close out Gold contract once US was in pre-open. This has been increasingly common in last few weeks. Now i  cannot access the platform just get "Sorry. An unexpected error occurred...DUHH!!

 

I've had enough - am moving to a company and platform with FAR fewer errors/time-outs - O and A.

[Areyousure]

how long does this usually last?

[Binny]

19 minutes ago, oxygen4life said:

Just saw the following

 

IG should be held accountable for any losses

[Guest Cannot close position...]

Cannot close position about 25minutes already.. miss 90 Points SL touched.. .:(

[neomark]

I have the same problem. Couldn't close position and now it is in red!! Tried to login again and the platform is not accessible, also the phone app.

[Elements50]

28 minutes ago, NicolasBlinche said:

Same here.  Cannot close position. It's now -6k. It was +2k when trying to close it

I have taken video and screenshot.

Will they compensate using our screenshot? 

[Miyka]

Been waiting for 17 mins now and still no answer

[shah007]

having the same issue. Faced a big loss.. How and who should I escalate it to ?

Completely not acceptable.Number showing engaged

[UAJ]

Been on HOLD for 40 minutes ! Appalling !

 

[Guest Rick]

so when is this issue's going to get fixed??? my share value just keeps going down and I can't do anything thanks to the platform crash!!!

[Miyka]

31 minutes ago, NicolasBlinche said:

Same here.  Cannot close position. It's now -6k. It was +2k when trying to close it

I have taken video and screenshot.

I did the same, still waiting on the phone for over 20 mins now.

[Miyka]

27 minutes ago, oxygen4life said:

Just saw the following

 

Been waiting for over 20 mins for one of their team who will be with me shortly. Have my account details to hand as requested.....

[Ji017]

42 minutes ago, MikeBamber said:

Both through the web platform and ProRealTime... I cannot close out an open position on US500... IG are you going to refund any money lost because of your techincal error?

whats going on, can't close my position

 

[Binny]

IG SHOLULD BE HELD ACCOUNTABLE FOR ANY LOSSES.

CAN ANYONE TELL ME WHY NOT ?

[Carolsalem]

None of the number provided work.

somone with legal background needs to look into the terms and conditions. 
 

if there is a case, we can potentially get a class action against them for the losses. 

[NicolasBlinche]

5 minutes ago, Mrblair said:

Been waiting for 17 mins now and still no answer

Forget it they on purpose don't take call when platform is down.

[js84in]

1 minute ago, Mrblair said:

Been waiting for over 20 mins for one of their team who will be with me shortly. Have my account details to hand as requested.....

same. they wont answer!