Technical HELPDESK ?

[TimeIsMoney]

I was unable to cancel my order and was put on hold for 30 minutes....

Will i be compensated for my losses?

Awaiting for your kind reply!

[CharlotteIG]

3 minutes ago, TimeIsMoney said:

I was unable to cancel my order and was put on hold for 30 minutes....

Will i be compensated for my losses?

Awaiting for your kind reply!

Thank you for your posts and apologies for the platform issues. 

You can check the progress here: https://status.ig.com/

If you've had trades that were impacted but are now closed please tell us which ones at helpdesk.uk@ig.com. 

Please only call us if you need to close a positions. 

Apologies again from IG. 

 

[TimeIsMoney]

I wanted to withdraw my order to buy 1 Wall Street Cash SD for my short position @ 24640, but was denied.

Order was done @ 2305 Hrs

[TimeIsMoney]

I wanted to change the level to 24375 , which should be done if I had managed to change

[TimeIsMoney]

18 minutes ago, CharlotteIG said:

helpdesk.uk@ig.com

I wanted to withdraw my order to buy 1 Wall Street Cash SD for my short position @ 24640, but was denied.

Order was done @ 2305 Hrs

I wanted to change the level to 24375 , which should be done if I had managed to change

Awaiting for your kind reply!