Jump to content

Recommended Posts

I was unable to sell my stock for sometime this evening due to the technical issues:-  'Trading Issues Across Our Platforms' followed 'We are continuing to investigate this issue'.

I lost a far greater amount, simply because I couldn't access my stock.   What does one do in this situation and how can I prevent it from happening again?  Not impressed! 

Share this post


Link to post
Guest system crash

I also had the same issue , it let me sell a gold position but not US Crude or Wall Street  ? I had a stop on my oil position which also wasn't actioned , this resulted in a significantly greater loss than I should have had!

Tried calling but just sat in cue for 30 mins.

 

Share this post


Link to post
Guest Ganesan

Exactly i also faced similar issues with IG.com yesterday and it was unavailable over 30 minutes. Unbelievable, these age, how come the platform can have a such a long outage. Too bad and lost significant money plus earning potentials too.

Share this post


Link to post
15 hours ago, emsiejayne said:

I was unable to sell my stock for sometime this evening due to the technical issues:-  'Trading Issues Across Our Platforms' followed 'We are continuing to investigate this issue'.

I lost a far greater amount, simply because I couldn't access my stock.   What does one do in this situation and how can I prevent it from happening again?  Not impressed! 

 

4 hours ago, Guest system crash said:

I also had the same issue , it let me sell a gold position but not US Crude or Wall Street  ? I had a stop on my oil position which also wasn't actioned , this resulted in a significantly greater loss than I should have had!

Tried calling but just sat in cue for 30 mins.

 

 

57 minutes ago, Guest Ganesan said:

Exactly i also faced similar issues with IG.com yesterday and it was unavailable over 30 minutes. Unbelievable, these age, how come the platform can have a such a long outage. Too bad and lost significant money plus earning potentials too.

IG would like to apologise for the platform issues we were having. The issues have now been resolved but we urge you to reach out to us via email (helpdesk.uk@ig.com) if your positions were negatively impacted. Due to the platform issues we're currently very busy but will get back to everyone reaching out to us.

You can always check our platforms errors here: https://status.ig.com/

 

All the best 

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      12,430
    • Total Posts
      63,181
    • Total Members
      83,875
    Newest Member
    Kohe
    Joined 20/09/20 12:01
  • Posts

×
×