Jump to content
  • 0

Platform failure


mariefoord1

Question

10 answers to this question

Recommended Posts

  • 0
4 minutes ago, mariefoord1 said:

How do I claim a refund from IG for the money I lost due to their platform failure?

Hi, first email the helpdesk explaining your circumstances eg day, time, positions affected, actions taken or unable to take etc.

If you are not satisfied with IG's response you are then entitled to fill out a formal compliant to IG (see the Contact Us, linked at the bottom of all IG's web pages, for details).

If you are still not satisfied you can escalate the complaint to the FCA (contact details linked on the Contact Us page)

  • Like 2
Link to comment
  • 0
15 minutes ago, Caseynotes said:

Hi, first email the helpdesk explaining your circumstances eg day, time, positions affected, actions taken or unable to take etc.

If you are not satisfied with IG's response you are then entitled to fill out a formal compliant to IG (see the Contact Us, linked at the bottom of all IG's web pages, for details).

If you are still not satisfied you can escalate the complaint to the FCA (contact details linked on the Contact Us page)

Does IG usually refund the whole loss? or refuse to refund?

Link to comment
  • 0
Just now, Areyousure said:

Does IG usually refund the whole loss? or refuse to refund?

Based on the responses of those who report back to the forum IG seems very good at refunding losses, I've been on the forum on a daily basis since early 2016 there have only been a couple of cases reported here where the compliant was sent on to the regulator.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...
us