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Order did not execute on buying zip at 5.20 when market opened


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Last night i placed a buy order for zip shares to execute at open price of 5.20. Funds were in the account. The order sat there whilst I watched the zip share price go up before my eyes and missed out. I then made another deal at the next buying price and it still did not execute.  Sometimes this platform seems to freeze?

Can someone answer this for me please?

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I have had this as well on shares, penny stocks/AIM in particular.  I have placed orders and seen the stock price move through the orders price level but not trigger.  Seems like if the price gaps over the order price level on the chart then the order is not triggered.

If the candle moves through the order price on the chart then the order triggers.  Wonder if that is a bug or something to do with gapping.

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