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Give your feedback on IG's new web trading platform

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Also It's very annoying that IG is spending loads of money to chhange the best part of its service (old platform was great but I see many other ways to improve your service).

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Today I was live on the new platform and had big issues, I wrote to helpdesk@ig with my print screens what's happen, still waiting for respond.

 

1. I have open my Gold long position, it didn't appeared on the screen( there was no blue line like usually showing my open position on the chart) only in Position tab on the bottom of my screen
2. i choose limit target 10 points above but it become stop loss 10 points WOW...my stop los was only 2 points (u can see on the screen shots)
3. when i have tried to close position i couldn't i had errors...it let to my small losses
4.in Recently closed it was showing that i have closed position but in the tab POSITIONS was still showing the position running...so messed up..pls fix it the bugs
 
 
Screen Shot 2017-01-23 at 08.59.32.pngScreen Shot 2017-01-23 at 08.59.18.pngScreen Shot 2017-01-23 at 08.59.02.pngScreen Shot 2017-01-23 at 08.58.59.pngScreen Shot 2017-01-23 at 08.58.54.pngScreen Shot 2017-01-23 at 08.58.41.pngScreen Shot 2017-01-23 at 08.56.50.pngScreen Shot 2017-01-23 at 08.09.33.pngScreen Shot 2017-01-23 at 08.09.28.png

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Hi 

 

Thanks for posting the detailed screenshots. We're taking a look at this right now, and will provide an update soon. Sorry to hear you've experienced problems!

 

Anton

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Hi 

 

Thanks for the feedback, sorry to hear you don't like the flashing prices. We're actually working on a dark theme right now, would you prefer this rather than a white scheme? We're aiming to release this in early February.

 

Anton

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Hi 

 

Thanks for the feedback. Sorry to hear your thoughts on the Twitter feed. You can hide it using the toggle at the top of the feed, or just use it as a feed for notifications such as recent trades:

 

New platform hide twitter.png

 

 

Also I'm keen to know what you mean by flashiness? Is it the flashing prices you'd like to disable or something else?

 

Lastly, the classic platform is not going away any time soon. It will still be available for at least 12 months. 

 

Anton

 


grf5 wrote:

Certainly hope that this will not replace the Classic Platform but be offered alongside it for those who wish for Twitter feed and flashiness...  It seems down market when compared to Classic and designed to twitter feed a gambling mentality.  Not my cup of tea.

 

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Hi  and 

 


straddle wrote:

Very disappointed that there is no facility to sort open positions. I have several open option positions, and on the old platform I could sort these by expiry moth and/or by strike price. Now the positions are all over the place. Is this IG's idea of "improvement"?

 

We're currently working on bringing the ability to sort various tables/panels on the platform. We're aiming for end February for this. Thanks for the feedback on this!

 

Anton

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Hi 

 

Thanks for your comments, I appreciate you taking the time to give us your feedback. Sorry to hear you're not liking the new platform.

 

How are you finding the speed of the platform? We've done a lot of work to improve how fast the page loads, panels open etc. We've also added a much better one-click dealing system (and saved deal settings) so that if you just want to trade quickly without the bells and whistles, you can. Interested to know what you think?

 

I've noted your comments on the Twitter feed. You can disable that using the toggle, or keep it for deal notifications (the layout saves automatically).

 

Anton

 


Asdf wrote:

I always thought the old platform was great and liked everything about it. I totally hate this new thing. I agree with every negative comment about this platform posted here. In particular I don't need integration of every possible detail (news, charts etc) in this platform, I just want it to be fast, well arranged and simple. If I need news and charts I will open other windows from other providers. You can't integrate everything in a single platform. I really hope you are going to keep the old one.

 

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Trying to grips with new site, if you could explain a couple of points for me it might help.

 

1. When I have a workspace set out how I want it, i.e. I have open positions on left and two watchlists on the right, how do I stop the watchlists disappearing every time I click on an open position or change to aggregate view, there doesn't seem to be a way to "save Layout" like on the classic site?

2. How do I sort columns on watchlist e.g. % change on day, again it was possible on classic but not on the new one.

 

Many Thanks

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 don't forget to watch the instruction videos linked from the ? icon top left corner, layout is saved automatically on logout apparently, ('getting started' vid) so may have to logout once happy with setup then log back in to continue.

 

 

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Hi , thanks for all the updates recently - good to know what's happening.  I was shocked though at the "12 months" comment regarding the "classic" platform.  The new platform is unusable for me and I have seen no real improvement in the last 6 months.  I'm hugely disappointed in IG after having been a big fan for many years.  Speaking as a developer myself I appreciate the difficulties but this seems poorly planned and executed by IG and my confidence is severely dented.

 

If IG adopted a professional approach it would share a list of issues and what it currently believes are the highest priority issues (rather than fix odd things that crop up).  The users would be delighted to help with prioritising.  This would allow both IG and users to understand what changes are likely and the timescales to expect them in.

 

Sadly I guess that I shall have to start looking for other providers.

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@Caseynote. Thank you, already watched the video and done the logout, it still doesn't stop your watchlists disappearing when you click one of your open positions.

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Hi 

 

We'll be putting up more info soon about what's coming next for the new platform, so it's clearer what we're working on over the next weeks and months. Just to clarify the classic platform, the purpose of keeping them in tandem for a long time is to make sure we gather the right feedback  I hope you keep giving us your feedback as we release these new features!

 

You mentioned previously about selecting a chart time period. What else would you like to see added or improved?

 

Anton

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Hi thanks.

 

Unfortunately there is quite a lot I don't like - I agree with many of the comments in here.  But for me the fact that the fonts are illegible and that I can't see the whole name of the name of the investment (under some circumstances) mean that I can't be sure which item is which. These are showstoppers for me - I'm not going to be using something I can't read.

 

I hope you can get a consolidated issue list, priorities and timescales soon.

 

Best wishes,

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I only use IG spread betting on a desktop or laptop. Tried the new platform. Dreadful for my usage - horrible to look at and hard to read with no apparent redeeming feature.

 

Geoff

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How do i convert FX majors from list to pairs as you could on the old platform?

 

Looks like too many things have been overlooked on this "new web trading platform".

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IG have missed a golden opportunity to provide better trade reporting, and as I have said before, have given us something that looks like a casino.

 

The white background is terrible. I don't even know if I click buy or sell, whether it will send some undetermined amount to the market without a stoploss or target. Thank god I use a different platform for charting.

 

How about some functionality that gives us:

 

Sharpe ratio

Win rate

Average expectancy

 

A graph of wins and losses, P&L, drawdown

etc, etc, etc, in the same way that MyFXBook does.

 

I used to be a programmer and develop systems for the banks. I will happily develop a better system for you. This is a Mickey Mouse effort that would be laughed off a trading floor - sorry!

 

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I only had exposure to the New Platform over that last 48hr, so having read and appreciated the other contributors on here I have some observations that might be useful to your efforts.

I discovered the New Platform when it automatically opened without my selection, and coincided with a move to Chrome out of frustration with Mozilla Firefox and previously Explorer. Unfortunately multiple Google Chrome crashes was a bad start that has negatively coloured the New Platform experience. So I will be going back to the Classic Platform until its enhancements have been fully developed.

Some obvious issues – though not major and perhaps easily fixed

  1. The left hand fly menu item does not fill fully to the right as in these two images.

 FB-I.jpg

  1. The price label on the left should be brought to the front so that where it overlaps multiple lines they do not appear cutting through the numbers in the label.

 FB-II.jpg

 

Feedback Preferences:

  • I would like to be able to see what tabs I have in a My Workspace (let’s say the last MW opened) while I look at items selected from the fly menu at the left.

 FB-III.jpg

  • Anywhere the SELL and BUY prices are displayed the SPREAD should be noted just as you do in the ticket space.

 

  • Where the change in points or percentage is shown (top left of screen, watchlists ) the period of time covered should be obvious. It varies by product so it is helpful to show it next to the data or by mouse cursor hover. Currently the hover just repeats the displayed numbers.

 FB-V.jpg

  • I think it is useful in long term strategic trade positions to have the date of opening as well as the price of opening, and besides the running P&L a running Fees/costs column for the trade. There is certainly plenty of space on the window for these.

 

  • I don’t like any labels that hide the scale on the right of a chart; current live price as shown below – could perhaps be put on the left of the graph so it is not interfering with the candles or the scale. Why does the graph proceed into the scale and under the current live price anyway? Yes you can drag it left, but perhaps this should be automatically kept out from the scale. Another thought - maybe the current live price could be attached to the last candle rather than embedded in the scale.
  • Likewise the deal buttons are on top of the scale.

 FB-IV.jpg

  • As we are on scales, can the resolution of the scale be made user adjustable at certain levels.

 

  • I like to insert horizontal lines to illustrate a trading range or area of significance. Doing it directly on the chart is not always possible – albeit close. Why not have the facility in Watchlists, Positions and Orders for columns of additional user defined information, like as you can edit a Stop you could enter a precise line location and you could also have a column for lines that reflect the last trading day, week, month, year high or low for the product– provided by IG drop down menu. If the Watchlist is a list of commonly traded products from which you start the day it would be convenient to have these features. This stuff to me is more important than any Twitter/ News feed - expecting that the IG.com Market data will remain.
  • While it is now possible not to show the Open position or Order on the chart, why not include the price level for the trade and make the bet details display optional in settings? So [GTC 10200.8 £5/pt] or [GTC 10200.8] for example.

FB-VI.jpg

  • That's it to start with (!)... I have a lot of indicator & analytical capability comments for the charts but probably beyond a trading platform's purpose.

Cheers - and good luck - you have a lot to do.

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I would like some extra functionality too, but in the meantime will continue filling out my journal which does most of what  describes, I lift the info straight from the 'current activity' tab on the old platform but that seems to be replaced with a 'recently closed' tab on the new platform which gives only the barest amount (not enough) of info. 

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Hi,

 

Overall I'm happy with the new platform. It's taking a bit to get used to it but I like it is much faster than the old one. The one feature I was missing before and I'm still missing today is that I'd like to display in the opened positions tab another column with the percentage of day change in the position. I hope you take this into consideration for future releases.

 

Thanks

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The new platform was not built by traders.  It was built by the IT dept. 1)Having all white background, all professional platforms (Bloomberg, Fidessa are black) its easier on the eye. 2) Twitter feed where you cant add your follows. Is not twitter. 3)Price change colours stay continually blue or red with only the arrow indicating a movement.  Its tiny and you cannot judge the movement. 

 

Come on IG you can do better.  Just use other trading platforms or get a focus group of active traders to give feed back.  

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Hi 

 

You can do this via My IG, which will be open in a separate tab. You see this option under Live Accounts > Currency Conversion.

 

Let me know if there's other features you're look for and I'll be happy to help.

 

Anton


shafai888 wrote:

How do i convert FX majors from list to pairs as you could on the old platform?

 

Looks like too many things have been overlooked on this "new web trading platform".

 

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.. great to see the new platform and changes/improvements being implemented quickly by the IG team...

 

l would like to see a 'delete all drawings' as an option in the 'Drawings' option...

 

Delete all drawing is also missing in the IG app version...

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IMO the things that need addressing are:

1. The modern trend of using light grey font is getting boring! It renders parts of the platform almost unreadable. Also, most trading platforms now have the dark background option available. Take a look at LCG dark option to see how it should be done.

2. Changes to chart time range along the x axis are not saved when logging out.

3. The flashing up/down arrows on the sell/buy values are not clear enough. They should be block flashes as in the old platform.

4. Scrolling through the equity lists is cumbersome and slow in the extreme. The equities should be listed by drop-down initial letter menus again, as in the old system. 

5. Doing away with tear-off deal tickets etc is a massive step backwards. Please re-introduce them as soon as possible.

6. Open positions need a net profit as well as a gross profit column available.

Here's hoping you implement these and other changes mentioned on this forum in the no too distant future! Thanks.

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Screen Shot 2017-02-10 at 07.54.32.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

BUG:

I have draw green line on daily chart but it doesn't appear on 5 min

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I can't stand the new platform for so many reasons I do not have the time to list them all.

If IG ever get rid of the option of using the "classic platform" then they get rid of me as a customer.

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Hi

 

We have received quite a few requests for a dark theme on the platform, I am happy to tell you that the dark theme is now available on the new platform and can be accessed by going into settings as show in the screenshot below:

 

dark theme 2.PNG

 

Please let me know if you prefer this layout or if you have any more suggestions on how to improve your experience.

 

Thanks

Anton

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Hi @shafai888

 

Currently there is no plan to include a "pairs view" on the New Web Trading Platform as this function is included by trading from a Watchlist. As an example I added a couple of FX pairs to my Forex Watchlist as shown below in the screenshot. By clicking on buy or sell you would be able to place trades from the Watchlist.

 

If you feel that some of the functionality of the "pairs view" is lost by trading from the watchlist then please let me know, we are open to any suggestions on how to make this feature better.

 

forex.PNG

 

Thanks

Anton

 

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