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Give your feedback on IG's new web trading platform

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Hi

 

Thank you for the suggestion, a delete all objects button would definitely save time by not having to delete your drawings one by one.

I will be sure to pass this onto the development team.

 

Thanks

Anton

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Hi

 

1: We have included a dark version on the New Web Trading Platform, you can enable it from the settings menu, please let me know what you think of the new colours.

 

2: I will speak to our developers in regards to the ability to save a specific view on the chart so you would not have to scroll back every time you re open the chart.

 

3: With the dark platform allot of the flashes appear to be clearer now, please try it out and let me know if this is still not clear enough.

 

4: A fast way to find an equity on the New Web Trading Platform would be to type in the name of the share you are looking for using the search for a market field. If you feel that it is easier for you to find shares by using the alphabetic system from the classic platform then I will pass your feedback onto our developers to consider as an alternative.

 

5: We have had quite a few requests for tear of deal tickets to go along with tear of charts, this feature is currently being considered. As a workaround you can resize the tear off chart to hide the chart and only display the deal ticket. The developers are currently working on a market widget ticket which you would be able to tear off.

 

6: The Idea of having a net and gross profit column could prove useful, I will send your request onto the developers.

 

If you come up with any new ideas then please let me know as we are happy to take any suggestions into consideration.

 

Thanks

Anton

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Hi

 

I am sorry to hear that you are not enjoying the new platform. If you have any ideas on how we could improve the platform then please let us know.

 

Thanks

Anton

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Hi

 

The drawing is there but due to using fixed points it might be quite far our of view, you would find that by scrolling up or down you would come across the line. A workaround for this would be to draw the line on the smaller timeframe which you would then also be able to view on the larger timeframe.

 

5 minute.PNGdaily.PNG

 

Thanks

Anton

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Thanks Anton for your feedback.

 

1. The dark option is an improvement - a great solution would be to have an option to
customise the background colour. The perfect solution would be have the option to customise all
of the platform colours.


2. Thanks


3. Agree, the flashes are a lot clearer, but if you are looking at a different part of your
workspace, they are still not perfect. A block flash would overcome this.


4. The drop-down menus of alphabetical equities is a terrific feature of the classic platform and
is particulary useful if you do not know the EPIC code or the spelling of the instrument you are
looking for, so, yes, please pass this request on to the developers.


5&6 Thanks

 

sumash

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my example was on split window with 2 different timeframes ;)...my point was that both windows act like one(i think that the whole page has to be refresh)

Screen Shot 2017-02-15 at 11.16.14.png

 

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Is there going to be an option to turn off the Sunday data? The reason for this is that it completely distorts the pivot points for the Monday. The pivot point values on a Monday should be a derived from Fridays session.Thanks

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Hi ,

 

Thanks for the response, could you let me know which missing fields do you need and how do you use that information? Our designers are working on this!

 

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Hi  . On the new PRT platform I haven't found anything missing, just relocated.

One snag I have found is that right clicking on the chart does not bring up shortcut list if in trailing stop mode (get a warning about trailing stop attachments instead), the shortcut list does come up if in normal stop mode.

 

Was hoping for some level 2 data in the order book as per help manual (top pic), I know IG has level 2 on CFD accounts but not SB so not really surprised to find no orders in the lists.

I did find 'executed' column which I don't remember seeing before (bottom pic).

 

I haven't looked at the auto trading systems, I know others were keen to see that section updated.

 

 

order book.PNGorder book 3.PNG

 

 

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Hi,ig2.png

 

I have been trying to get used to the new platform but in the end I always go back to the old one,

 

I am certainly not a big trader by any means but I do have a few comments about the new platform,

 

I would like to be able to float a chart away from the IG platform so I could have it open on my desktop or so I could have it open while I am working on another program...

 

( I was able to do this on the old platform but have not found a way to do it on the new... there is an option on the top right of the charts to open and float in new window )

 

I would like to be able to switch of or hide the crosshairs on the charts and also the box grid.. I find these very very distracting,

especially the crosshairs because they constantly leave a ghost shadow of where they have been and its very annoying,

 

( Maybe there is a way but I have not found it yet.. )

 

I am using windows 10... firefox and its a good new high end computer but I still get the ghost shadows of the crosshairs on the charts

 

I will try and attach a screen shot...

 

I do like the dark layout option though.... thats very good

 

( Quick update.... I have found a way to open a chart and float it in a new window... just click the little arrow next to GBP/USD etc and it gives you that option.. I still cant hide those crosshairs though or the grid.. )

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When putting a query in search window, in the old platform the query did remain and had to delete, but in the new platform the query vanishes. Has anybody notice this. Is there any way to fix it so that the query remains in the search box, unless and until it is removed.

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Hi

 

I tested what you had mentioned regarding  the new platform but if I type a name in the search window such as FTSE it will bring up search results, I can then minimize the search window and bring up a chart without the word FTSE disappearing from the search box. I am not sure if this is what you had meant in your comment? If you had meant something different then please feel free to give us a call or send us an e-mail to helpdesk.uk@ig.com so we can investigate it for you further.

 

Thanks

Anton

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RaoulS

 

Like others once the classic platform is gone so am I. My advice is leave it running side by side, if you dont from what I have seen you will be loosing customers. There is nothing wrong with the classic platform it is as it says classic! The new one is just shocking.

 

Kind Regards

 

 

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Hello 

 

You replied to me about 'delete all drawings' option on the new platform sol thought l would put your name at the top of a few other suggestion:

 

..l had the same as suggestion  about locking Fibonacci drawing so they cannot move on the charts.

 

..The last bar on volume will flash a true value and then revert to a lower misleading amount when switching time frames, could you investigate this for me please.

 

..l would like to be able to draw on volume indicator, this would be very helpful to me.

 

..l also like to see a tick box on Positions when closing certain positions they could be closed at the same time, especially under one instrument where l might have a few one directional positions and l can close out my losers instead of netting off.

 

Many thanks, the new platform from my point of view has been a great success.

 

 

Benji

 

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Hi

 

Thank you for bringing the volume issue to our attention I will investigate the last bar with our technical team and then get back to you with what we find.

 

I will add your feedback in terms of having the ability to lock drawings on a chart along with the ability to add drawings on the volume indicator.

 

The matter of closing multiple positions  at the same time would also be a good addition so I will definitely forward it onto our developers for consideration.

 

Thanks

Anton

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Thanks for your reply ,

 

one thing l have been more aware of in the last couple of days is the accuracy of selecting drawn lines. l have notices that selecting a drawn line the pointer has got quite a high region to select the line, please see screenshot, and this can be problematic when horizontal line cross trend line and could be part of the reason fib tables are prone to move.

Best regards 

 

 

 

Ben

 

001.JPG

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Hi 

 

Thank you for bringing it to our attention, I see what you mean by there being a large drawing movement area as sometimes you would click on a blank space away from the drawing but you still end up dragging the drawing. I will mention this to our developers as there might be a way of narrowing the movement space closer to the visual lines itself to avoid the confusion and mistakes mentioned above.

 

Thanks

Anton

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Really wish the  chart did not open when placing an order as it obscures the basic screen which I am monitoring. (using Prorealtime  anyway)  Also why do I have to open the chart to check on news for a stock. This button should be placed back on the trading order line. IMHO

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Can you please add Sprint Markets to the New platform, it will be very disappointing to see them not added!

 

I prefer the Classic Platform - far better and more slick!

 

The Classic Platform is like Formula 1 compared to the New platform Formula 4

 

 

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Hi 

 

We've recently added standalone tickets to the new platform, so you can open them without charts. Instructions are in the release post here.

 

Let me know what you think.

 

Anton

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I cannot get the new web platform tomwork on my Surface Pro. I have tried using Edge and Chrome. 

 

I have also checked to see if the block pop ups is on and it is not.

 

So still using the classic version sadly

 

HELEB

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Hi 

 

Can you please confirm if your surface pro is a tablet or laptop? Our web platform does not work on mobile devices such as the Android tablet or I-Pad, for this reason we have an IG app available that you can download from the app store or play-store depending on the device you have.

 

If it is a laptop then it should be working but in order to properly investigate we would need some more details on the error you get. If you would like a more immediate response then please send us a mail to helpdesk.uk@ig.com, if possible send us a screenshot of the error so we can get a batter idea of what the problem is.

 

Thanks

Anton

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I have already mentioned a few things to IG but not publcally so here goes

 

Firstly , as usual I hate it when things are changed nowadays apparently for the sake of it when what you had was working very well, its progress we,re led to believe

 

I dont use IG charts on the platform as such as I prefer independant mt4 ones( IG) competely separate tab

 

My issues 

 

 1) One click dealing theres no immediate facility  to place a stop before buying/selling surely a major ommission!!! a box with initial stop set at platform min would be ideal (points away not price based)

 2) At a glance before, you knew what the spread was as it appeared between the buy/sell price in the deal ticket window now theres nothing

3)I deal from my watchlist and used to have the deal tickets with open positions superimposed on the watchlist window so I could either close out or open a new position very easily from the same "window" its not as easy now

 3) I trade from my watchlist

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Hi 

 

Your first point is useful feedback as it is something that you currently cannot do without a deal ticket (set stop/limit), The spread is still displayed below the buy/sell button at the bottom of the deal ticket:

 

tear off ticket.PNG

 

 

A fast you way can open a ticket from your watchlist is to right click on the instrument name and then select the option for "open ticket", this will open up a deal ticket similar to what you used to have on the classic platform.

 

Thanks

Anton

 

 

 

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if you,re on 1 click dealing though there is no spread shown and once in position tab theres no spread shown either

 

basically 1 click dealing should have all the facilities that were available in the old dealing ticket that you can preset so that all thats left to do is press BUY/SELL

 

You dont want to have to set parameters afterwards now you have to mentally work out say a 6 pip stop as a price in your head rather than just click 6 pips

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I can post a screenshot but is there the facility to attach a file here?

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Hi   Don't think so, I've not found a way. Seems restricted to web links, photos and videos. Probably due to viral infection concerns. 

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Thankyou for adding the spread facility (option via the market column)

 

Ive sent this as an email to IG also but another useful addition would be to default the stop to the min for that market at the time,at the moment you have to click the arrows not knowing where the min distance is,to me aslo stop distance is better visually as a figure and not a price

 

I know there is the option to remember your last stop but if say the min stop distance is greater than that are you then stopped from dealing?

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what would make the platform infinitely more usable for me is being able to have a locked chart/deal ticket window that changes when you click on a different instrument in your watchlist. At the moment you can have different tabs set up, but it isnt really practical if you have loads of things you are watching. Being able to scroll through instruments with your mouse would be even nicer. This functionality is available on most other platforms so it's definitely something lots of people would like.

 

Also, maybe more importantly, dual (or more) monitor functionality needs to be improved massively, at the moment it's basically impossible, and I would guess that the majority of people who take their trading seriously have at least two monitors. If you are actually trying to develop a proper platform then this is a minimum requirement. otherwise there is pretty much no point developing this platform further as the only thing people will use it for is for entering trades, they will use other software for analysis. 

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