Jump to content

This is a complex instrument and is currently not eligible to be traded on your account

Recommended Posts

Hi there,

I am trying to buy "US Global Jets ETF" on the IG share dealing platform. However, when I get to the last step I receieve a following message. 

"This is a complex instrument and is currently not eligible to be traded on your account. Please call your normal dealing number for more information"

Does anyone know why is this happening? I have tried the help line but no one picks up the phone.

 

Share this post


Link to post

I have the same question.

Share this post


Link to post

I am having the same issue. Has anyone had any luck resolving it?

I called the support number as instructed and it hung up after 45 min on hold. I have emailed customer support 3 times in 2 weeks and haven't had any response there either.


 

Share this post


Link to post
Guest ETF seeker

I've had the same issue with Five G ETF but being a new customer and seeing how long you remain on hold and the impossible task of getting customer support I'm none the wiser...looks like I'll be the shortest tenured customer in a couple of weeks if this is the standard of support.Will report back if i learn more.

 

Share this post


Link to post
Guest Answer

They told me that, it's a professional account feature when such a message comes up. 

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      12,797
    • Total Posts
      65,706
    • Total Members
      86,598
    Newest Member
    anassjbilou6
    Joined 26/10/20 19:43
  • Posts

    • Hoorah 😘  
    • This ...   to generate enough fear and despair to ensure this ... which is essentially a loss of national sovereignty and a loss of personal freedoms and liberties. In the future Google will tell you what's true or not, Zuckerberg will tell you what you're allowed to say or not, Greta will tell you what you're allowed to do or not while Gates will tell you which medical interventions and treatments will be mandatory or not.   Meanwhile back to Sweden ...   While in Wales you can look but you can't buy (this is what stupidity looks like) ...  
    • I see this quite often too.... not sure if these spikes happen in an instance ..
×
×