Jump to content

This is a complex instrument and is currently not eligible to be traded on your account


Recommended Posts

Posted

Hi there,

I am trying to buy "US Global Jets ETF" on the IG share dealing platform. However, when I get to the last step I receieve a following message. 

"This is a complex instrument and is currently not eligible to be traded on your account. Please call your normal dealing number for more information"

Does anyone know why is this happening? I have tried the help line but no one picks up the phone.

 
  • 2 weeks later...
Posted

I am having the same issue. Has anyone had any luck resolving it?

I called the support number as instructed and it hung up after 45 min on hold. I have emailed customer support 3 times in 2 weeks and haven't had any response there either.


 

  • 2 weeks later...
  • 2 weeks later...
Guest ETF seeker
Posted

I've had the same issue with Five G ETF but being a new customer and seeing how long you remain on hold and the impossible task of getting customer support I'm none the wiser...looks like I'll be the shortest tenured customer in a couple of weeks if this is the standard of support.Will report back if i learn more.

 

  • 2 months later...
Posted

They told me that, it's a professional account feature when such a message comes up. 

  • 2 months later...
  • 2 months later...
Posted
On 17/06/2020 at 09:38, DanUKAU said:

I am having the same issue. Has anyone had any luck resolving it?

I called the support number as instructed and it hung up after 45 min on hold. I have emailed customer support 3 times in 2 weeks and haven't had any response there either.


 

Is IG Customer Support reserved for opening new accounts only??

I have previously invested in ARKK and ARKF (while being locked out from ARKG) but now all of the aggressive ETFs, including QQQ, are restricted from my account. What is going on??

  • 4 weeks later...
Guest WellWellWellRaku
Posted

Got this today when trying to buy into ProShares Ultra VIX Short-Term Futures ETF. 

 

Anyone actually resolved this at any point? Or know of a broker that won't pull these shenanigans with new customers?

Posted

Same problem here - I opened an account with IG to buy products that Fidelity doesn't provide.  Turns out, neither does IG - they have a slick marketing operation but cannot live up to their promises.  And they never answer the phone!  I'm guessing mine will be a very short lived account.

Guest Same problem
Posted

I traded a particular ETF in October. Twice this year have tried to buy it at a low point but now get that same error message. Any answers IG??

 

  • 1 month later...
  • 2 weeks later...
Posted

"Okay. This means we need to update your Mifid/appropriate score. Some ETFs are classified by the desk as complex relative to the others, which is why we have this score in place. I'm going to send you an email shortly with some questions. They're short and simple. Once you've replied back, I'll be able to make the necessary amendments to your account should you meet criteria."

  • Like 1
  • 4 months later...
Posted

I had the same, with the same message. I emailed helpdesk.uk@ig.com with the details and it was fixed in about 2hrs, they were very helpful.

Hope this helps someone.

  • Thanks 1
  • 1 year later...
Posted

Same issue with SGLN  (This is a complex instrument and currently not elligible)

I saw that it required your Mifid/appropriate score to be updated and this just required filling in a form/questions.

Could this be sent to me so that I can fill in the necessary details.

Thanks

David

 

Posted
2 hours ago, Araneum said:

Same issue with SGLN  (This is a complex instrument and currently not elligible)

I saw that it required your Mifid/appropriate score to be updated and this just required filling in a form/questions.

Could this be sent to me so that I can fill in the necessary details.

Thanks

David

 

Hi @Araneum

Thanks for reaching out.

I will send you an email shortly. Please kindly note that we send a few questions you need to answer. This won't take you more than 3 minutes. Once your email is received we will update your account. 

Thanks, OfentseIG

  • 2 weeks later...
Posted

I have the same issue..

Trying to buy "SRG" on the IG ISA platform. However, when I get to the last step I receive a following message. 

"This is a complex instrument and is currently not eligible to be traded on your account. Please call your normal dealing number for more information"

Can anyone help with this

 
  • 2 months later...
Posted

You need to contact them by email.

helpdesk.uk@ig.com Subject of email "Update my Mifid/appropriate score"

They replied to me very quickly, within an hour, and sent a simple form that I have just completed. 

  • 1 year later...
  • 4 weeks later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Here are the top crypto launchpads that have gained traction in the digital asset space over the past few years. Binance Launchpad Binance Launchpad is Binance’s dedicated platform for supporting blockchain projects, providing them with a gateway to raise capital and gain global exposure through Initial Exchange Offerings (IEOs). As part of the world’s largest cryptocurrency exchange, it connects innovative projects with a vast user base, offering a strong foundation for success in the crypto ecosystem. Seedify Launchpad  Seedify Launchpad is a decentralized token launch platform focused on helping blockchain projects raise funds and gain exposure through Initial DEX Offerings (IDOs). Seedify is designed to connect investors with high-potential blockchain projects, offering a platform for early-stage investment in innovative projects within the Web3 space. CoinPedia Launchpad CoinPedia Launchpad is a platform designed to support blockchain startups, Crypto launchpad lists, Launchpad ICO, and upcoming, ongoing, and active Crypto launchpad calendars, and crypto projects by providing them with tools and visibility to successfully launch their tokens. By connecting projects with investors and the wider crypto community. Some projects launched through CoinPedia Launchpad include EARN'M Loyalty Ecosystem /EARNM and Active Token.
    • Silver Elliott Wave Analysis Since mid-November, Silver has been on a rebound with a reduced momentum. The sluggishness of the rally could mean that the pressure from 23 October will continue lower toward $28. However, the pullback from 23 October ends above the 26.45 pivot, and the larger bullish sequence from January 2024 should continue. Daily Chart Analysis On the daily chart, it’s clear the commodity has been bullish in 2024. A 5-wave rally was completed at 32.5 in May 2024 from the 21.91 low of January 2024. This rally was identified as wave ((A)). However, it could also be wave ((1)). This means that Silver is either evolving into a 5-wave structure or a 3-wave structure. The pullback that followed to 26.45 7th August low completed a corrective structure - could be wave ((B)) or ((2)). By projection, the resurgence from 26.45 should extend to $37.4-$44 for either wave ((C)) or ((3)). Meanwhile, from 26.35 another 5-wave impulse rally followed which is identified as wave (1) of ((C)) or (1) of ((3)) before the current pullback emerged from the peak of October 2024. The current pullback can be identified as wave (2). Meanwhile, it appears wave (2) has not finished yet. H4 Chart Analysis On the H4 chart, the price is current on a bounce for wave B of (2) and very close to a Fibonacci confluence zone for resistance. Unless the rally breaches 32.67, the downside is favored to continue in the short term to finish wave (2) before the price turns to the upside again to begin wave (3) toward $40. Technical Analyst : Sanmi Adeagbo Source : Tradinglounge.com get trial here!  
    • Brett Coin is taking the crypto world by storm, surging over 51% in just a week! With a $2.3 billion market cap and dominance on Coinbase’s Base blockchain, Brett Coin is leading the memecoin revolution. Don’t miss out as it sets new records and reshapes the future of crypto! The unprecedented success of Based Brett Crypto can be credited to the rapid expansion of the Base ecosystem. As Coinbase’s innovative Layer 2 chain grows, Brett Coin benefits from its robust infrastructure and collaborative environment. These factors have played a key role in driving Brett Price higher and fueling optimism about Brett Price Predictions for the future.  Also Brett coin acquires the top position on based meme coins. Brett Coin isn’t just a market leader; it’s a trendsetter in the meme coin space. Its playful yet strategic approach has attracted a strong community of supporters who see its potential for long-term value. By staying ahead of the curve, Brett Coin is reshaping how meme coins are perceived and traded. Brett Coin (BRETT) has surged to a $2.3 billion market cap with trading at $0.204025, dominating the meme coin market on Base. Its price growth continues, fueled by the expanding Base ecosystem and strong community support. Over the past week, Brett Coin has experienced a 23.31% price increase, demonstrating its growth potential. The highest price in the last 24 hours reached $0.20859, while the lowest was $0.19255.   The meteoric rise of Based Brett Crypto is a testament to its strong foundation and the expanding Base ecosystem. As Brett Coin Price continues to break records, it paves the way for more innovation and growth in the meme coin space. Investors and enthusiasts should keep a close eye on Brett Coin as it sets new benchmarks and redefines the future of cryptocurrency. For an in-depth Brett Price Prediction, experts suggest strong future growth driven by the expanding Base ecosystem and growing market interest; explore more insights and forecasts on trusted crypto platforms.
×
×
  • Create New...
us