Chart Historic Data problem

[Dave-New 0]

 Hi Guys

I joined IG and started using Pro Real Time last Friday 09th Sept. When i got my live account set up i noticed that the Higher Timeframes Daily, Weekly and Monthly would only scroll back to 2013 at the earliest which of course didn't give me much data to view.

This giving me a problem when looking for trading opportunities.

 

I have been asking the helpdesk for help and they have passed it to a IT Finance Developers which hasn't as of yet helped.

 

Has anyone had a similar problem or can anyone else help.

 

Cheers

 

Dave 

[Caseynotes 2,940]

Hi   check this page and also the related video linked in it.

 

https://www.prorealtime.com/en/help-manual/historical-data-and-timeframe

 

hope this helps.