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My position was close and duplicated

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I had one sale position on gas, I try to make a buy position which did not went trough and I try it again and did not worked. I went for the third time and made this buy position but left me with 2 sales closed (I had only one). I did not try to close my sale position, it close itself and duplicate it. I am on the phone but it is quite hard to talk to someone. 18 min first call and went mute. second call 37 minutes waiting and went mute again. 

Size
Opening
Closing
Profit/Loss
Total
  • 11/06/20 15:26
    Natural Gas
    -10
    1856
    1851
    £50.00
  • 11/06/20 15:26
    Natural Gas
    -10
    1861
    1856
    £50.00
  • 11/06/20 15:16
    Natural Gas
    +10
    1853
    1858
    £50.00
  • 11/06/20 15:08
    Oil - US Crude
    +8
    3690.7
    3710.7
    £160.00
  • 11/06/20 15:02
    Natural Gas
    -10
    1823
    1854
    £-310.00
  • 11/06/20 15:02
    Natural Gas
    -10
    1823
    1855
    £-320.00
  • 11/06/20 14:32
    Natural Gas
    -10
    1864
    1851
    £130.00
  • 11/06/20 14:23
    Oil - US Crude
    +8
    3693.4
    3713.4
    £160.00
  • 11/06/20 11:56
    Natural Gas
    -10
    1830
    1827
    £30.00
  • 11/06/20 11:20
    Oil - US Crude
    +8
    3855.7
    3865.7
    £80.00
  • 10/06/20 23:36
    Oil - US Crude
    -8
    3880.7
    3870.7
    £80.00
  • 10/06/20 19:21
    Natural Gas
    -20
    1842
    1830
    £240.00
  • 10/06/20 16:21
    Natural Gas
    -20
    1835
    1825
    £200.00

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Guest Billy

i had the same situation when trying to close my position.

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