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Answer the telephone somehow


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Who can free up my cash with IG and how do I contact him/her?

I have been trying to withdraw some funds for several days but it doesn't work.

I have spent several hours over several days waiting on the phone and sent 2 unanswered emails.

What is going on?

Please don't say covid...

I would think that answering clients who press 1 for trouble adding or withdrawing funds should be manageable by a company of this supposed stature.

It's important to both client and company.

I need something to happen fairly soon...

You need to address the problem with the phones and emails or create a better way for clients to solve urgent problems...

Stuart

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    • does anyone know a phone number where one can listen to market updates like the dow/s&p etc. thanks 
    • Hey,  Are you looking for an additional layer of security when you login or are you asking how your money is protected.  You can enable 2FA as an additional security blanket: https://www.ig.com/uk/two-factor-authentication if you want to know about how your funds are protected you can check this link: https://www.ig.com/uk/client-funds If you have any other questions please let me know by putting @CharlotteIG
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