STOP LOSS TRIGGERED EARLY

[Zum]

HI ,could some shed some light on two incidents ,within 2 seconds of each other , last Thursday

I noticed on the ASX, I had two transactions that triggered nowhere near the stop GTC's I had set

 

The First MAH  I set 0.164 on the 21/05 but it sold today at 0.2575  +63%

 

The Second is GSS I set 1.398 on 04/05 but it sold today at 2.04 +68%

 

Got the flick from two of my better stocks, what if anything can I do about it.IG brushed me off saying it was "positive slippage"

but it was nowhere near my set stop

[Zum]

Update : IG now agrees there is a discrepancy and is going to investigate it.

[Caseynotes]

16 minutes ago, Zum said:

Update : IG now agrees there is a discrepancy and is going to investigate it.

thanks for the update.

[Quacker]

Interesting, I swear this happened to me last week too.  

[Quacker]

On 20/06/2020 at 02:56, Zum said:

Update : IG now agrees there is a discrepancy and is going to investigate it.

Likewise for me, sent details of the trade to the IG support email team.  Was promptly called back today and have had the issue resolved.

[dmedin]

I wonder how often this happens without people noticing or complaining about it ...

[nit2wynit]

6 hours ago, dmedin said:

I wonder how often this happens without people noticing or complaining about it ...

I've quite  abit of evidence proving it now.  Still not contact from IG.

[Guest Edy]

I'm a trader for 7 years now and I experimented on different platforms with different brokers .I have a demo account with IG because I want to open a live account , they have a good reputation but I also do my own checks so I tested the platform and it actually triggers early anything not only stop losses but also any new deals doesn't matter if they are short or long ..I've seen this before, that's a little scam that brokers are not allowed to do it but they still do thinking all the clients are stupid and they would not observe..their interest is for you to open as many positions as possible because that's where they are actually gaining money ..from fees..they don't care if you lose or win as long as you keep opening new deals all the time..and yes if you can prove it which is easy (place any new deal and record it)..you can actually take legal action against them..