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Moved money to MT4 account which shows as deposited but not in balance?

Question

As the title says, I've deposited the money but it doesn't appear in the balance in MT4 therefor not allowing me to trade.

Never had this problem with other brokers.

I have reinstalled MT4

Changed my password

And used the MT4 from IG not another broker

Using live account and server

 

Thanks for any help

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