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position closed due to fault in ig charts


Els

Question

I recently had 3 positions closed due to a fault in the ig charts . The positions were all BABA and were closed on 19/6/20. My stop level was 207.70. The stock made a low of 220 for that day , nowhere near my stop level  and that can be evidenced by looking at any other chart eg stock charts,  tradingview or even a Google search, yet the IG chart has the stock dropping to 207.70. Can someone explain how this happens. Chart below shows BABA on 19/6/20.

Screenshot_20200626-210023_Chrome.jpg

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