external EA issues due to (£) suffix

[Guest mark holman]

i i am trying to use a external expert advisers within my my ig MT4 Account but they were not working properly 

 

i have since been onto the company that provide them . that is forexsignals.com they say that the reason for this is because of the (£) suffice next to the forex currency pairs on the market watch window of the MT4 platform i have tried n an IC Markets demo account as they do not have the (£) suffix and the Expert Advisers work Perfectly is there any way you can help or we can remove the suffix  please as using these expert advisers is crucial to my trading   

[OfentseIG]

On 28/06/2020 at 10:02, Guest mark holman said:

i i am trying to use a external expert advisers within my my ig MT4 Account but they were not working properly 

 

i have since been onto the company that provide them . that is forexsignals.com they say that the reason for this is because of the (£) suffice next to the forex currency pairs on the market watch window of the MT4 platform i have tried n an IC Markets demo account as they do not have the (£) suffix and the Expert Advisers work Perfectly is there any way you can help or we can remove the suffix  please as using these expert advisers is crucial to my trading   

Hi @CJO'

We can't necessarily 'remove' the symbol as that's what allows you to trade from in your jurisdiction and confirms the type of account you have. Hypothetically, if we removed the (£) suffice next to the forex currency pairs, clients would not be able to trade at all. Unfortunately there isn't much we can do to assist. I do apologize for the inconvenience. 

Thanks, OfentseIG

[CJO]

I get the feeling that this is specifically done on purpose to create the problem you’re (and me) experiencing…

[hcaudell]

You'll need to add the suffix in your EA code. I recommend making is an extern config parameter that makes it possible to add the required suffix to the symbol.