Unable to Withdraw Money

[ChrisTara]

I have verified my IG bank account but when I tried to organise a withdrawal to it I received an email saying that I had not had my IG account open long enough. IG suggested I transfer to my credit card instead, which I was unable to verify because I had only once recently added a top up amount using it and therefore did not have a statment I could use to verify it. In addition I need the funds in my bank account not to be used for credit! I do not understand why I can't transfer funds back to the bank account which I already used in the first place to add the funds. I've emailed support several times with a generic response and I've been sitting on hold half an hour..

Help 😱

[ChrisTara]

For the benefit of others I finally got through to phone support. I was assisted to deposit funds back in exact original amounts to the credit card I used to adhere with anti-money laundering laws. Even though the cards and bank account are all in my name and were already verified.  So if possible use one account to deposit in IG to avoid running afoul of the regulations. The system will only deposit back what you put in to each source bank account/card. Easier to just have one account for transfers.

[Caseynotes]

3 hours ago, ChrisTara said:

For the benefit of others I finally got through to phone support. I was assisted to deposit funds back in exact original amounts to the credit card I used to adhere with anti-money laundering laws. Even though the cards and bank account are all in my name and were already verified.  So if possible use one account to deposit in IG to avoid running afoul of the regulations. The system will only deposit back what you put in to each source bank account/card. Easier to just have one account for transfers.

The problem is that the money goes from Bank to Card provider to Payment provider to IG, (same for return journey), these are 4 separate companies and need to be introduced before one trusts the other or you so the first transaction is slow (same for the return journey).