Jump to content
  • 0

connect failed [Invalid account] in MT4

Question

I get the above but I can login through the website.

Share this post


Link to post

14 answers to this question

Recommended Posts

  • 0
3 minutes ago, brhugh said:

I get the above but I can login through the website.

Hi, mt4 has it's own separate login and password sent in 2 emails (for the live account).

Share this post


Link to post
  • 0

Thanks for your reply. I didn't get any email with the password, I was just using my existing password. Is there any way to reset the MT4 password through the website?

Share this post


Link to post
  • 0
2 minutes ago, brhugh said:

Thanks for your reply. I didn't get any email with the password, I was just using my existing password. Is there any way to reset the MT4 password through the website?

the 2 emails might be a day apart, if you need to reset the password for your live account it can only be done via email (the same email account IG has on record for your account).

Share this post


Link to post
  • 0

are you trying to link mt4 to ig? as im having the same problem, its asking for account number (mines has letters and numbers) and so i dont know what to do. pleasse let me know if you have solved this

Share this post


Link to post
  • 0

No, still waiting for a reply from IG

Share this post


Link to post
  • 0
Just now, malcolmjan said:

are you trying to link mt4 to ig? as im having the same problem, its asking for account number (mines has letters and numbers) and so i dont know what to do. pleasse let me know if you have solved this

IG's mt4 platform account login  has 5 digits for the live account and 6 digits for demo.

Share this post


Link to post
  • 0

I got a 6 digit number for my live account & the server address in the email of: mt4.ig.com:443

I have tried that & the IG-LIVE in the pull down menu but to no avail.

Share this post


Link to post
  • 0
12 minutes ago, brhugh said:

I got a 6 digit number for my live account & the server address in the email of: mt4.ig.com:443

I have tried that & the IG-LIVE in the pull down menu but to no avail.

6 digits should be for demo unless they have changed it just recently.

mt4 > File > Open an account > highlight account type (demo or live) and click next

image.png.a9031460111a8bb9ae5f85c4cc248306.png

Share this post


Link to post
  • 0

image.png.fe087c6f6a467aa9ebf5e7114308f845.png

image.png.3b07c3183c16c75e9f0ae1248e547504.png

 This is my problem. I cannot open an demo account

 

image.png

image.png

image.png

Share this post


Link to post
  • 0
8 hours ago, ming365 said:

image.png.fe087c6f6a467aa9ebf5e7114308f845.png

image.png.3b07c3183c16c75e9f0ae1248e547504.png

 This is my problem. I cannot open an demo account

 

image.png

image.png

image.png

Hi, the problem is the lack of connection so can't receive IG data. Try clicking on the connection box and rescan servers, if no luck you will need to email the helpdesk.

Is it a new account, IG had similar problems a short while ago.

115751614_aaconbox1.png.c98d532518f18a33c5eef0d2bb784d52.png 

Share this post


Link to post
  • 0

Many thanks  Casenotes, Now my live account can connect.  But still there are two problems, As shown below: (1) no chart , (2) only live account, no demo account.  image.png.d83d3b5a8d20d1a7156fff93fe44b6f9.png

image.thumb.png.3e2a62b6b9faffe1e9394cd370520e8a.png

image.png.8bedf44dc6fffc14907434340bcceffc.png

Share this post


Link to post
  • 0

I have not fund the live MT4 account

 

 

Share this post


Link to post
  • 0
4 minutes ago, ming365 said:

Many thanks  Casenotes, Now my live account can connect.  But still there are two problems, As shown below: (1) no chart , (2) only live account, no demo account.  image.png.d83d3b5a8d20d1a7156fff93fe44b6f9.png

image.thumb.png.3e2a62b6b9faffe1e9394cd370520e8a.png

image.png.8bedf44dc6fffc14907434340bcceffc.png

Hi, the charts should re-start live with a close and restart mt4 or just close the default charts and click add a chart, if you want more markets just right click on marketwatch and click 'show all'.

Not sure why the demo feed is not coming up, not seen that problem before, try rescan servers but you might have to download metaquotes mt4 for demo and use IG for live. You don't need to fund the account until you actually want to place trades.

ps @CharlotteIG can you please remove the pic in the post above with the live account number.

Share this post


Link to post
  • 0

Thank you  @Caseynotes. and thank you  @CharlotteIG

Share this post


Link to post

Join the conversation

You are posting as a guest. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
You are posting as a guest. If you have an account, please sign in.
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Member Statistics

    • Total Topics
      11,997
    • Total Posts
      60,746
    • Total Members
      80,805
    Newest Member
    Simone
    Joined 15/08/20 14:15
  • Posts

    • Trialling Stops please, a must for the ISA!
    • Volume profile, depth of market, orderbook, VWAP, VPVR, VPSV... all the basic things needed which for some reason are disabled.. seems odd that you don't want your clients to see this information? Even FXCM, OANDA, Pepperstone, ICmarkets, FXPRO & many more not listed all allow you to see this and have access to this vital information. ProRealTime v11.. It's about 2 years overdue now... frustrating not only having out of date features but more so when trying to back test things as it's limited on v10.3 to a maximum of 100k units.. that means with every day passing, I lose a day's worth of data.. PRT v11 allows you to have 1m unit backtest.. Also.. Custom, multiple take profits.. allow me to set a desired amount, for example.. ** points or **% at 10 pips away from entry ** points or **% at 20 pips away from entry ** points or **% at 30 pips away from entry ** points or **% at 40 pips away from entry.. Have a look at cTrader.. they do a perfect example of this, in advanced take profit section.
    • Early identification of trend or range days using market/volume profile and candlestick charts.  A mentoring video from the prop firm Axia Futures. (20 min)  
×
×