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Exchange check - Not allowing trade?


JWok

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On 09/07/2020 at 12:23, JWok said:

Today started having “exchange check“ appear after submitting trade request ticket.

On iphone and PC platform.

 

Anyone know what it means?

Hi, I had something similar ("Order rejected; exchange check failed") so called the Helpdesk - they didn't know but called the Sharesdesk...they spent over an hour trying to sort it out, and couldn't really explain (in layperson's terms, at least) the cause of the problem, but it eventually worked

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You will see the message exchange check if you attempt to do 2x buys or 2x sells of the same stock within 30 seconds of each other.  30 second gap is needed to allow the exchange to move their position.  Worthwhile logging out/in or refresh your log in page if you are still getting the error message.   Make sure the stock your attempting to trade is actually open as that can cause an exchange check error message as well.

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