Company merger, but ticker stuck in call to close

[JackSparrow]

Eldorado ERI bought Caesars CZR. On Commsec they changed the ticker for ERI to CZR automatically. On IG, my ERI shares are still stuck in CALL TO CLOSE. Have called and e-mailed IG and they said the helpdesk is still working on changing the ticker.

Like, totally wtf?

It's been 48 hours now and my ERI shares are still locked. Anybody else have the same problem/?

[dmedin]

IG don't bother their @rse to come on these forums so you will need to keep calling.  Sorry to hear that, very frustrating I know.

[JackSparrow]

Called them twice, emailed six times, 3 days later every response is they are resolving the ticker issue.

$1000 loss to far as we have been unable to close off the position.

The postion is still locked at $38.24 in ERI.

Unless for some insane reason our whole position was just meant to be paid out at $38.24 at the point of merger?

This is all due to a technical error on their behalf. Sheer incompetence.

[dmedin]

Hold tight and make sure you get compensated (keep asking for status updates), otherwise go to the FCA.  Tweet them so that other people are aware of the problem too (a problem shared and all that).

Edited July 25, 2020 by dmedin

[JackSparrow]

6 e-mails latter, 2 phones calls, every e-mail saying, they are fixing the ticker, last one says call them during general session and they will give me my options. WTF. I think it sounds like everyone is working from home and the guy who knows how to fix it is on break....

Even commsec with it's crummy international portal got it done the instant the market opened.

[dmedin]

Yeah.  I don't know.  Their web platform has serious issues so their new woman finance chief is going to spend £10 million on it.  Hope that's enough.  Their customer service appear to have given up.  They clearly don't give a flying f*ck.

Edited July 27, 2020 by dmedin

[JackSparrow]

4th Phone call. Still no fix. 

$1600USD loss and counting.

Have not been able to close the stock for over a week now.

Has been pushed up to corporate as no one can help or give a straight answer.

Looks like this is going to be headed to the onbudsman. This is beyond technical negligence.

 

 

 

Edited July 27, 2020 by JackSparrow

[dmedin]

Sounds like a typical dysfunctional UK financial service industry firm.  No worries, everything will be better once we leave the EU and get told what to do by Donald T^rd  

[Fletch]

52 minutes ago, JackSparrow said:

...

Looks like this is going to be headed to the onbudsman. This is beyond technical negligence.

 

 

 

Really? Are they denying financial responsibility for it? Can't see how this would need to go to an ombudsman - clearly seems to be caused by a technical shortcoming on their part. 

[dmedin]

8 minutes ago, Fletch said:

Really? Are they denying financial responsibility for it? Can't see how this would need to go to an ombudsman - clearly seems to be caused by a technical shortcoming on their part. 

Yeah, screwing someone out of $1600 is clearly just a wee technical glitch and no big deal.

[Fletch]

5 minutes ago, dmedin said:

Yeah, screwing someone out of $1600 is clearly just a wee technical glitch and no big deal.

Not really what I said, or indeed anything remotely like it.

[dmedin]

1 hour ago, Fletch said:

Not really what I said, or indeed anything remotely like it.

Yeah, 'technical glitches' that cost clients money should absolutely go to a higher authority, especially when IG's technical 'support' is inaccessible or incompetent or simply can't be bothered.   Otherwise these c*nts will get away with a shoddy system, see?

Edited July 27, 2020 by dmedin

[Fletch]

1 minute ago, dmedin said:

Yeah, 'technical glitches' that cost clients money should absolutely go to a higher authority, especially when IG's technical 'support' is inaccessible or incompetent or simply can't be bothered.   Otherwise these c*nts will get away with a shoddy system, see?

Can't really argue with that. Providing of course you want to wait it out for an 'official' investigation.

[dmedin]

49 minutes ago, Fletch said:

Can't really argue with that. Providing of course you want to wait it out for an 'official' investigation.

 

I doubt the FCA will give it the time of day, personally.  The brokers are free to swindle and cheat

[Fletch]

1 minute ago, dmedin said:

 

I doubt the FCA will give it the time of day, personally.  The brokers are free to swindle and cheat

Nor do I. IG would doubtless claim extenuating circumstances due to the covid situation. Ultimately depends on whether you would want all the additional time and hassle to make a point. It's unlikely you would up with anything extra by going to the ombudsman, except possibly a dose of piles as you sit around waiting.

[JackSparrow]

I'm in Australia, so it is going to be another entity. Obviously I'm not going to go to any onbudsman first would expect them to resolve.

Sounds like they don't have any idea what is happening. Their last response was a 'rebooking' is required. 

I explained the line of logic where:

Ticker changes happen all the time, the same stock on our other 2 brokerage accounts changed instantenously.

It doesn't make sense that a 'rebooking'/'/line change' needs to be done and I need to wait 7 days for this to happen.

If such was the case, why was I told on 4 separate e-mails to just wait for the ticker to change and the helpdesk is working on it (4 times via email and once via phone).

FYI I can't cannot do anything with the position. I'm getting the feeling that I'm being palmed off by juniors and wouldn't get a resolution until it honestly does go to the complaints department and someone senior can make a decision.