Why don't I have the Premium version of ProRealTime as per their web site?

[Guest Stef]

H iIG,

 

Just had a look on the Prorealtime web site: https://trading.prorealtime.com/en/brokerage/cfd-forex-trading.

 

It states that if you sign up with PRT through IG that you get:

 

Premium version at no extra cost with up to 4 times more historical data

 

So, my question is: Why do I have the Complete version of PRT and not the Premium version?

 

Benefits of the Premium version:

• Up to 4 times more historical data
• Display up to 100 charts simultaneously
• Display up to 10 lists of instruments simultaneously
• Premium market scans and automatic trading

 

8 advantages of the Premium version

 

Regards

Stef

 

[Guest DanC]

Hi Stef,

 

Thanks for your post. We're still looking into this for you and I know we've also been in contact by email.

 

We should hopefully have an update for you in the next few days.

 

Thanks,

Dan

[Guest Stef]

Thanks .

[Guest Futures]

Guys is this done how do i check if ive got premium version or not

[Guest jonobrienuk]

Hi.

 

Does anyone know if this has been sorted out as I am new to IG and my PRT says it is the complete version and not the premium version.

 

Also is there any news as to when we will be able to use version 10.3 instead of 10.2?

 

Thanks

 

Jon

[Guest FrankW]

Hello,

 

I am also very interested in getting V 10.3 instead of the old 10.2 which is really bad at backtesting. 

 

Thanks

Frank

[ST]

Hi Stef and thank you very much for bringing this issue up.

 

Could you let us know if it has been resolved, please?

 

Also, could you clarify whether data feeds are included FOC with the free platform 2 round trip offer?

 

Thanks

 

 

[ST]

 The OP has not replied to my post or anyone else for that matter.

 

Could you kindly oblige please?

 

 

[Caseynotes]

Hi   I think you are right in that @DanC may well no longer be at IG as has not appeared here for some time.

 

If you look at the original link posted by  it looks the as if the offer is made by ProRealTime and not IG so it is a slightly different reciprocal offer. Sign up with IG and get PRT, sign up with PRT and get IG.

PRT is an American company and only offers a (taxable) CFD account.

 

IG run their own version of PRT and is nether the PRT 'complete' nor the PRT 'premium' version. 

There is limited data feed on the IG version for indicies (executed orders).

The 'free if minimum 2 round trips/month' continues. If at the end of the month you haven't placed a trade just click in and out quickly twice and so just pay the spread on the two trades instead of the monthly fee. 

 

 

  

[ST]

,

 

The running of this board appears to be not very well organized e.g as you know I only got to know recently that comments are not monitored by the community support staff unless one of their "handles" i.e. their name with the "@" sign in front is included in the post. Please forgive me if there is a "do's" and "don't's" post somewhere which explains this but I have not seen one.

 

Whether Dan is still here or not or the arrangement is through an IG account sponsored by ProRealTime or vice versa, IG or any good business surely would have followed up on S's complaint to ensure that their partners are providing the service they have promised under their partnership agreement. 

 

I agree with your comment on IG's version of PRT charts. I have used IG's version of PRT for a number of years now. However, because of their ***** data find them of very limited use for technical analysis of stocks. I posted about the defective data some months ago here and DanC said that something would be done about it but some charts get through the net. I have to say since that point I have reported what now must be in the hundreds of charts with defective data. Mostly where stock splits have occurred and many charts with multiple bad ticks which usually show up as long wicks at either end of the candlesticks. It appears that there is no proactive maintenance of the charts. Initially, many of the charts I was reporting were being fixed but after a while nothing was being done, my reports were not even being acknowledged. All the advanced features on which PRT's reputation hinge, proscreening, backtesting and alert on indicators etc are useless with bad data. Don't get me wrong, PRT is a half decent package in my opinion, however, the lack of maintenance combined with the bad data could easily give the unwary a bad impression of PRT. If I were in the sales and marketing department of PRT I not would be best pleased with this licensee! Sadly, my interest in IG is steadily declining to the extent that I am finding myself gradually winding down my positions in both spreadbetting and my ISA account and demo-ing with their competitors. 

 

On the point about PRT being an American company, this is from the bottom of their webpage:

 

 "ProRealTime Trading is a trading name of ProRealTime SAS, an investment company approved and supervised by the French financial authorities
(Autorité de Contrôle Prudentiel et de Résolution / Banque de France).
ProRealTime SAS (Simplified joint-stock company) - N° 499 355 444 RCS Nanterre
Head office: ProRealTime SAS - 30 avenue Edouard Belin - 92500 Rueil-Malmaison - France.
EU VAT number: FR90499355444. Receipt of CNIL (National Computing and Data Privacy Committee) number 1300984."

 

 

[Guest NathanH]

Hi there,

 

Apologies that no one has gotten back to you. Dan is currently on leave and as such your query was not seen. I apologise for the inconvenience.

 

If you are looking to use the premium version of ProRealTime you just need to apply for an account from their website at this link:

https://trading.prorealtime.com/en/brokerage/cfd-forex-trading

 

Bear in mind that if you already have an existing IG account you may receive a message that the account cannot be opened. If you receive this please just contact our helpdesk line during the day so that our Account Opening team can manually put through your application.

 

As for the data issues on charts, whilst we do endeavour to keep the data accurate, do to the amount of different markets we offer it is difficult to eliminate all issues. If you do notice legitimate errors on any of the charts we should be able to rectify this if you let us know. Please let us know if you ever feel that your requests have not been addressed as this is something we will look into.

 

You can find further information about the premium version of ProRealTime at this link:

https://www.prorealtime.com/en/technology_premium.

 

Thanks

[ST]

Thank you for your reply Nathan.

 

"As for the data issues on charts, whilst we do endeavour to keep the data accurate, do to the amount of different markets we offer it is difficult to eliminate all issues. If you do notice legitimate errors on any of the charts we should be able to rectify this if you let us know. Please let us know if you ever feel that your requests have not been addressed as this is something we will look into."

 

I have wasted more than enough of my time informing you of multiple chart defects on nearly a daily basis over a number of weeks/months. Part of my motivation was thinking that it would benefit not just me but other clientele and also be valuable feedback for your company. A community "thing" if you know what I mean? Sadly my experience has taught me differently.

 

1) As explained above many of the charts are defective because they have not been adjusted for stock splits. Is it really too onerous for a company like IG Index to go through the daily list of splits for each exchange and correct the charts? 

2)  I feel like I'm flogging a dead horse, I don't see any other clients talking about the same IMPORTANT issues! Is this a ghost town?

 

  we have a reply

 

   with regard to your comment on back testing been bad.The version of PRT is inconsequential if the integrity of the data feeding the charting package is suspect and/or there is not any pro-active and timely maintenance of same. From my penultimate post here:

 

I agree with your comment on IG's version of PRT charts. I have used IG's version of PRT for a number of years now. However, because of their ***** data find them of very limited use for technical analysis of stocks. I posted about the defective data some months ago here and DanC said that something would be done about it but some charts get through the net. I have to say since that point I have reported what now must be in the hundreds of charts with defective data. Mostly where stock splits have occurred and many charts with multiple bad ticks which usually show up as long wicks at either end of the candlesticks. It appears that there is no proactive maintenance of the charts. Initially, many of the charts I was reporting were being fixed but after a while nothing was being done, my reports were not even being acknowledged. All the advanced features on which PRT's reputation hinge, proscreening, backtesting and alert on indicators etc are useless with bad data. Don't get me wrong, PRT is a half decent package in my opinion, however, the lack of maintenance combined with the bad data could easily give the unwary a bad impression of PRT. If I were in the sales and marketing department of PRT I not would be best pleased with this licensee! Sadly, my interest in IG is steadily declining to the extent that I am finding myself gradually winding down my positions in both spreadbetting and my ISA account and demo-ing with their competitors. 

 

 

 

[Guest Stef]

Further to your points re. quality of data...

 

I find IG's data for stocks to be of limited use as it does not include end-of-day market auction closing prices. This means that all charts and all %chg columns are incorrect as it is based on the previous day's close prices prior to the auction. So, a simple question like how much a stock is up/down on the day cannot be answered by looking at the columns or reading the charts. I brought this up with IG years ago, but sadly it does not seem important enough to change. All other trading and charting packages that I use make use of the "true" (market auction) close prices.

 

for your comment.

[ST]

, thank you for bringing that point up. Would you not see the auction closing price on the chart just by looking at the closing price of the 4.30pm 5 minute candle? I understand the auction closes at 4.35pm. Alternatively, you could set the hours to view data between 08:00 and 16:35 hours. Obviously no good if the lists are programmed to not included the 5-minute auction. Which I would think could easily be resolved by altering a couple of digits in a line of code. Having said that it's probably irrelevant for some traders if the other data issues remain! 

 

Being a student of EWP It's left me with a question as to whether R N Elliott used auction closing prices when he formulated the wave principle. Even if the answer is not in the affirmative I'm sure the ending auction day price is very important, perhaps indispensable to many traders analysis and trading strategies. Including your good self of course. 

 

Can I take it now that you are receiving the premium version of PRT's charting package and does that include the closing price of the auction?   

 

Also, could you clarify whether any of the exchanges data feeds are included FOC with the free platform 2 round trip offer?

 

Thank you

 

 

[Guest DIMITRY1976]

Hi is anyone have a problem with automatic trading it looking the system does not recognise 2 only1 indicator thestradege is correct but it doesn't getinto the position