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No withdrawal option

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I'm trying to withdraw my funds, but there is no option to withdraw when I try doing it to card: image.thumb.png.48fbb0c241338afde5abdf369ceacf61.png

Not sure is there something I'm missing here? Last 2 times I was able to withdraw by calling their support, and they released the funds to my card, but I can't reach them, as I have been on the phone waiting now for over 2 hours. 

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