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Share Dealing account issues

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Hi IG,

 I've recently bought my ISA across to you and I have to admit there's a few issues. The main (underlying) problem seems to be that you've just ported your spreadbetting software onto a 'Share dealing' platform and expect everything to work fine....but it really doesn't. Here's some of the issues:

  • As has been noted elsewhere, we can't set up a stop loss on the same ticket but instead have to sell it independently and so 'even up' the account, as per a spreadbetting account. This is ridiculous, and substantially below the service provision of many other providers.
  • Unless it's changed recently, there's no provision for (cheap) dividend reinvestment. All the research points to the investment of dividends as being highly significant in achieving more substantial returns so this is problematic.
  • As a small point, there's no provision for seeing daily % changes in the portfolio. Latest ticker values might be useful when scalping, but I don't need that level of detail when I'm holding a share over a couple of years.

 To be honest, at this stage I'm somewhat regretting bringing my ISA to you - whilst your US costs are good your general share dealing functionality is really poor. Your spreadbetting is fine and I'll continue to use it - your software and system is obviously built for that. However, the ethos of, and services required for, long term investing is very different to short term scalping, day trading, or even swing trading and you can't expect the same protocols to work in both arenas.

 Any response would be much appreciated - particularly any planned changes.

Thanks,

Sartois

 

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