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IG just stated no positions - I have three

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IG stated that there are zero positions in portfolio I had three and not sold any.

Anyone else having this problem?

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yes. i'm having the same problem. i've been calling the support line but nobody picks up

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Posted (edited)

me too, im trying to call them but been on the line for over an hour already. I don't think there support is any where near as good as the platform 

Edited by Tim_G
adding

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Yep same about to call the desk! Although my p/l looks right so guess its just a glitch 

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Looks like we have a really professional screw up by IG.

 

Glad I'm not alone. They will sort this out. Can't get them on live support I imagine the traders are going nuts at them.

We should see some resolution fast.

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same here. worst is nobody picking up the call for position closure..so all loses on customers for IG's technical screw up

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16 minutes ago, Bell said:

IG stated that there are zero positions in portfolio I had three and not sold any.

Anyone else having this problem?

Same here. Just wondering what's going on. 

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Same here. Seems to happen quite often with ig. This is the second time in the last few months for me. 

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Probably having a real screw up with software. Maybe an update gone wrong.

Live chat they can't be contacted on so I imagine people are giving them rightly hell for this.

Our account still present so if it was a hack funds still here.

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Same here, unable to change positions, so disappointing, loosing $$ for a service that I pay for. Please please please get this sorted out ig.

IMG_20200811_015043.jpg

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i have the same problem too. Can't see any of my old trades. and should have 3 exsting trades

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I have around 10 positions open, but according to ig, none. Although unfortunately the loss still shows ! 🤮

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Looks like its being dealt with 
 
Monitoring - The issue has been contained. The remaining affected accounts are currently being fixed by our incident team. 
Aug 10, 16:12 UTC
Identified - We've identified the issue and are working hard on a fix. Please call if you need to deal. 
Aug 10, 15:38 UTC
Investigating - Some clients are unable to view open positions on their platform. We're investigating this at the highest priority. Please call if you need to deal. 
Aug 10, 15:23 UTC

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Anyone gotten support on the issue? wait time on the phone is long. Need to update my TP.

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cheers Blue.  They seem to be having a mare today.

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I have the same issue but I can see my profit and loss still

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Me too at this very moment. Have 5 open positions, show no position but profit/loss still updated. ???

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Yep same setup for me.

At least that shows are positions still live.

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At the moment it is impossible to close a position. You can open one and that shows up as usual but existing ones cannot be accessed and it is impossible to call in a trade. Can we claim back losses due to their screw up????

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2 hours ago, Bell said:

IG stated that there are zero positions in portfolio I had three and not sold any.

Anyone else having this problem?

I have the same issue

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Posted (edited)

same here.  I can’t close my positions due to all positions disappear.

Edited by Byuan

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Posted (edited)

Same for me too, thought I had been hacked at first 🥵..

Hopefully I can see my figures soon, with today's rises I might be selling in the morning and that will be a real issue if I cant..

Edited by murkey

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My main accound come back to normal but my ISA one still shows 0 positions.

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We do apologise for the error. 

Positions were not reflecting on the platform but this issues has now been resolved. 

Sorry again for any confusion caused. 

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