Jump to content
  • 0

Platform freezing on me and then unable to log back in


MarkDominic

Question

Hi there, Can someone explain why when I was in the middle of the trade on the Spread betting platform that it froze on me and then logged me out I was unable to log back in until my positions had closed. If I hadn't  moved my stops up I would have lost all my profits strange how this only happens when I'm on the winning side of the trade and never when I'm on the losing side ?

Your unhappy customer IG index

  • Sad 1
Link to comment

5 answers to this question

Recommended Posts

  • 0

I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose  makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??

  • Sad 1
Link to comment
  • 0

As it is a web application sometimes you can't tell if the problem is coming from the server of you have a local problem yourself with your browser. One way to get rid any local problem is by forcing the browser to refresh the application. You can do that in Google Chrome or Opera by opening the Developer Tools window. Within the window there is an option to disable the cache under the Network tab. Once it is disabled leave that Developer Tools window and refresh the page, it will try to download all components again from the server. You will see a detailed list of all components that is trying to download and if there is one that has any problem and it is preventing to load the window it will show in red within the list. The picture below shows my attempt to refresh the page:

image.thumb.png.3dfd60836f2d8d413aeb2fde19b0eb10.png

Once everything is working fine enable the cache and close the Developer Tools window, the browser will get the latest working version. 

  • Sad 1
Link to comment
  • 0
2 hours ago, Richiep123 said:

I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose  makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??

 

I would love to know if PRT or IG's other supported platforms had the same problem that web platform did yesterday at the U.S. open.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • Demo account: Please note that conditions on demo accounts may differ from real accounts. Some brokers may only provide overnight loans on real accounts and not on demo accounts.
    • Swap Rate: Check the swap rates for your open positions. Overnight loans are calculated based on the difference between the interest rates of a currency pair, and if the difference is small or negative, you will not receive a loan.
    • Civic (CVC) emerges as a game-changer in the realm of identity verification, offering a secure and decentralized solution for payment verification between "Identity Verifiers" and "Identity Requesters" within the Civic ecosystem. With its innovative approach and recent developments, Civic is making waves in the cryptocurrency market Payment Verification: Civic's primary use case lies in facilitating payment verification between parties within the Civic ecosystem. By leveraging blockchain technology, Civic provides a secure and transparent method for verifying identities and ensuring trust in transactions.  Integration with Solana Token Extensions: Civic's recent announcement on X revealed that Civic Pass is now integrated with Solana Token Extensions, further enhancing its utility and interoperability within the blockchain ecosystem. This integration opens up new possibilities for Civic's application and adoption.  Civic (CVC) is now listed on Bitget  and other CEX providing users with convenient access to trade and engage with the token. This listing further enhances Civic's visibility and liquidity, attracting new users and investors to the ecosystem. 
×
×
  • Create New...
us