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Why are charts not loading sometimes?

It seems to happen when trading volume is high, like when the US market opens. It happens at crucial times, and often enough that I am starting to look at other providers. It seems to make no difference which browser I am using.

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I have the same problem with chart not showing on my PC web platform, but there is no problem with the graph on my ipad.

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I've had the same issues yesterday the charts would not load on my recent trade list or my live trade on Wall Street i was in I was trading blind im not happy platform seems flaky or something else IG might be doing on purpose  makes me think that!!! but also what I have been having issues with is when I put a trade on it dont show up in my trades column but if you look at my funds it states I'm in a trade ive closed the app logged back dont make a difference then it appears 2-3mins later. Ive also noticed that the pairs that I trade regularly on charts seem alot longer to open than me opening a pair that I don't trade on do anyone have these issues also??

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Yes, I also have those issues.

I'm having the same problems every day.

Charts don't seem to load or reload when changing time frames around the US market opens.

Also, when I trade they do not always show up in my trades column.

Very frustrating, indeed!

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Happened again today....but seems they are back now.

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yes happened again to me also today, obviously platform still has issues.

 

might but common but this platform should be 100% as its our money that's at stake..

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On 10/09/2020 at 15:24, nit2wynit said:

It's a common thing.

IG treats you like sh!t yet you keep coming back for more, sadomasochist :D 

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16 hours ago, pipsqueak said:

Like this....right? Maybe ZA has no electricity to shine a light on this?

 

People in London use the expression 'IDGAF'.

Unless you're a 'high net worth client' (or potential client), in which case you will get a tongue up your b^tt.

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On 11/09/2020 at 18:39, dmedin said:

 

People in London use the expression 'IDGAF'.

Unless you're a 'high net worth client' (or potential client), in which case you will get a tongue up your b^tt.

what is the definition of 'high net worth client'?

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44 minutes ago, RANZ said:

what is the definition of 'high net worth client'?

 

Someone who has £500,000 or more, which qualifies for a professional account with lower margin requirements.

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1 hour ago, dmedin said:

 

Someone who has £500,000 or more, which qualifies for a professional account with lower margin requirements.

Thats for being a professional trader, IG also offers premium services which can help you jump the queue or a direct line access. You don't need 500K for that. 

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11 minutes ago, RANZ said:

Thats for being a professional trader, IG also offers premium services which can help you jump the queue or a direct line access. You don't need 500K for that. 

Put it this way, if you don't have at least £500,000 to spend with IG then you're not a high net-worth client.

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On 11/09/2020 at 18:38, dmedin said:

IG treats you like sh!t yet you keep coming back for more, sadomasochist :D 

I know.  I question my motives every day to no resolve.  ha

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I've been watching Nokia for a couple weeks.  Went to Buy shares just now.  Rejected.  Why don't they put this on the ticket in the 1st place?????

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