Your account is restricted from opening new positions

[normal]

I received the message 'Your account is currently restricted from opening new positions'.

I'm posting here since I have emailed support multiple times and received no response.

[CharlotteIG]

On 05/10/2020 at 04:54, normal said:

I received the message 'Your account is currently restricted from opening new positions'.

I'm posting here since I have emailed support multiple times and received no response.

Thanks for your post. 

There's lots of reasons this could happen it's best to reach out to us. I will get someone to send you an email. 

The main reason this could happen is if you've changed your address multiple times or your addressed don't match documentation you've sent in. The way to resolve this is to send ID, utility bill and bank statement.

All the best. 

[bkhan]

I also have the same issue. Have not had any response from IG. I’ve made various attempts. Can someone sort this out for me 

[bkhan]

@CharlotteIG