Partially closed box greyed out

[MW86 1]

Hi all,

Trying to reduce my position on MT4 by half from 0.20 to 0.10 but the box is greyed out on the terminal and won’t let me. On the mobile app this option isn’t even visible anymore. 

It allowed me to make this change yesterday, so I’m a little panicked  

I’m currently trying to partially close a position on the US30 and I’m based in the U.K.  

I’ve closed my terminal down and restarted it, the mobile app is up to date but it’s not made any difference. 
 

Any advice or help would be really appreciated. 

[Caseynotes 2,928]

26 minutes ago, MW86 said:

Hi all,

Trying to reduce my position on MT4 by half from 0.20 to 0.10 but the box is greyed out on the terminal and won’t let me. On the mobile app this option isn’t even visible anymore. 

It allowed me to make this change yesterday, so I’m a little panicked  

I’m currently trying to partially close a position on the US30 and I’m based in the U.K.  

I’ve closed my terminal down and restarted it, the mobile app is up to date but it’s not made any difference. 
 

Any advice or help would be really appreciated. 

Hi, open the IG Trade Terminal (from the apps pack download) and try from there. Look at > Tools

[MW86 1]

Thank you for you quick response. I don’t seem to have the above in my terminal. 
And where do I find the apps pack download?

Sorry to be a pain..

[Caseynotes 2,928]

1 minute ago, MW86 said:

Thank you for you quick response. I don’t seem to have the above in my terminal. 
And where do I find the apps pack download?

Sorry to be a pain..

this page Number 3.

If mt4 is running will load automatically on double click from computer downloads folder then in mt4  Right click on Navigator and click Refresh.

 

https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-indicators

[MW86 1]

Thank you that’s great, I never knew they were available. 
 

However I’m unable to install them as I can’t have more than one EA running on a chart at a time.  
 

I don’t understand why this is happening and it’s only started happening in the last 12 hours. 
 

It must be from the IG side as they control the positions sizes etc. 
 

Any advice would be great as this is a pretty frustrating update. 

[Caseynotes 2,928]

Just now, MW86 said:

Thank you that’s great, I never knew they were available. 
 

However I’m unable to install them as I can’t have more than one EA running on a chart at a time.  
 

I don’t understand why this is happening and it’s only started happening in the last 12 hours. 
 

It must be from the IG side as they control the positions sizes etc. 
 

Any advice would be great as this is a pretty frustrating update. 

yes that's right for EAs, just open a new chart (anything) and then add the trade terminal, it will completely take it over and will show all trades on all markets.

 

 

[MW86 1]

Great thank you!

That is a great temporary fix, but I’m still confused as to why this change has happened?

I can’t manage trade position sizes via the mobile app at all and now only via the IG terminal EA. 

Is anyone having similar issues? Really need an ETA when this will be fixed or a permanent resolution.