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Cannot login OR deposit money now


riptraders

Question

Hi Guys,

So where do I begin? Today I decided to finish the mandatory course or whatever you have to do before you can trade and passed fine. I then decided to try deposit $500AUD via my Debit Card but the page wouldn't load (on Chrome)? I then tried Edge and the same result. I also tried IE and it was the same? Yes the PayPal option loaded but I really didn't fancy having to pay $5 fee AND having my funds in after 24 hours. I then decided screw it, I will try call support but found out they aren't open on weekends... 

I thought why not at least secure my IG account in the meantime and speak to support on Monday. I proceeded to download the IG authentication app and then setup 2-Factor Authentication. Soon after, I couldn't log back into my account? I reset my password several times with no luck. I even found a forum where they said you have to put the MFA code in after your password which I tried and that also failed? So now I'm completely locked out of my account. Any help would be appreciated :(

 

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On 21/11/2020 at 03:41, riptraders said:

Hi Guys,

So where do I begin? Today I decided to finish the mandatory course or whatever you have to do before you can trade and passed fine. I then decided to try deposit $500AUD via my Debit Card but the page wouldn't load (on Chrome)? I then tried Edge and the same result. I also tried IE and it was the same? Yes the PayPal option loaded but I really didn't fancy having to pay $5 fee AND having my funds in after 24 hours. I then decided screw it, I will try call support but found out they aren't open on weekends... 

I thought why not at least secure my IG account in the meantime and speak to support on Monday. I proceeded to download the IG authentication app and then setup 2-Factor Authentication. Soon after, I couldn't log back into my account? I reset my password several times with no luck. I even found a forum where they said you have to put the MFA code in after your password which I tried and that also failed? So now I'm completely locked out of my account. Any help would be appreciated :(

 

Hey @riptraders

Thanks for your post. 

If you get locked out of your account due to 3 incorrect password attempts you have to contact us so we can unlock it for you. The reset passwords on the website will not help. If this issue still isn't resolved please reach out to us so we can help. 

All the best 

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