£0,000's... vanished within my P&L Account Value - Where is it?

[DougW]

Last night on 20/11/2020 at the close of trading, at 21:02 I looked at my screen to see I was making a healthy profit. Astonishingly within hours, "long after markets had closed" I looked at my IG account again before closing down and was horrified to see many, many thousands of pounds had vanished and/or been wiped from my trading P&L figures.

This is far from the first time this has occurred. Yet when it's reported and, in this  particular case via email, simply because no other channels were open or available when attempting to contact IG support. It's now over 18+ hours since I initially registered the problem yet nobody from IG has bothered to make contact. This raises bigger concerns as to why not? Has, or is, any other readers experiencing these type of problems?  Fortunately I took and sent screen shots of my glaring loss and miscalculations yet still heard nothing!!

Further is anyone else frustrated with the lack of IG support and contact over these past months? No doubt IG will use some form of strap line "Due to Covid19" but this frankly does no wash with this type of business. Whether working from home, within a UK office or any other location worldwide, IT systems are readily to hand, as too are telephones so why do we have to wait as long as we do?

Regards Doug W.

[Guest Stafford B]

One possible  explanation   could  be that  you were  in a company  which  continues  trading  after  markets  are  closed...ALL SESSIONS....still in  order  to  fully  understand  the possible  reasons   more  details  might  be required

[JerseyJoe]

Hi Doug

Have the values come back now?  I find every Friday evening all values become zero and all positions have a red X next to them during part of the weekend.  I think it's possibly during server downtime/maintenance etc.  But I find everything is back before Sunday evening well before trading commences.

Hopefully this is the same.

Regards. Joe.