By DominicWalsh · Posted
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 76% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.
CFD, share dealing and stocks and shares ISA accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957) and IG Index Ltd (a company registered in England and Wales under number 01190902). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. Both IG Markets Ltd (Register number 195355) and IG Index Ltd (Register number 114059) are authorised and regulated by the Financial Conduct Authority.
The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Last night on 20/11/2020 at the close of trading, at 21:02 I looked at my screen to see I was making a healthy profit. Astonishingly within hours, "long after markets had closed" I looked at my IG account again before closing down and was horrified to see many, many thousands of pounds had vanished and/or been wiped from my trading P&L figures.
This is far from the first time this has occurred. Yet when it's reported and, in this particular case via email, simply because no other channels were open or available when attempting to contact IG support. It's now over 18+ hours since I initially registered the problem yet nobody from IG has bothered to make contact. This raises bigger concerns as to why not? Has, or is, any other readers experiencing these type of problems? Fortunately I took and sent screen shots of my glaring loss and miscalculations yet still heard nothing!!
Further is anyone else frustrated with the lack of IG support and contact over these past months? No doubt IG will use some form of strap line "Due to Covid19" but this frankly does no wash with this type of business. Whether working from home, within a UK office or any other location worldwide, IT systems are readily to hand, as too are telephones so why do we have to wait as long as we do?
Regards Doug W.
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