Jump to content
  • 0

£0,000's... vanished within my P&L Account Value - Where is it?


DougW

Question

Last night on 20/11/2020 at the close of trading, at 21:02 I looked at my screen to see I was making a healthy profit. Astonishingly within hours, "long after markets had closed" I looked at my IG account again before closing down and was horrified to see many, many thousands of pounds had vanished and/or been wiped from my trading P&L figures.

This is far from the first time this has occurred. Yet when it's reported and, in this  particular case via email, simply because no other channels were open or available when attempting to contact IG support. It's now over 18+ hours since I initially registered the problem yet nobody from IG has bothered to make contact. This raises bigger concerns as to why not? Has, or is, any other readers experiencing these type of problems?  Fortunately I took and sent screen shots of my glaring loss and miscalculations yet still heard nothing!!

Further is anyone else frustrated with the lack of IG support and contact over these past months? No doubt IG will use some form of strap line "Due to Covid19" but this frankly does no wash with this type of business. Whether working from home, within a UK office or any other location worldwide, IT systems are readily to hand, as too are telephones so why do we have to wait as long as we do?

Regards Doug W.

Link to comment

2 answers to this question

Recommended Posts

  • 0
Guest Stafford B

One possible  explanation   could  be that  you were  in a company  which  continues  trading  after  markets  are  closed...ALL SESSIONS....still in  order  to  fully  understand  the possible  reasons   more  details  might  be required

Link to comment
  • 0

Hi Doug

Have the values come back now?  I find every Friday evening all values become zero and all positions have a red X next to them during part of the weekend.  I think it's possibly during server downtime/maintenance etc.  But I find everything is back before Sunday evening well before trading commences.

Hopefully this is the same.

Regards. Joe. 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      20,104
    • Total Posts
      88,179
    • Total Members
      69,100
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Protato
    Joined 04/10/22 18:59
  • Posts

    • Stocks: AAPL, AMZN, NVDA, TSLA, GOOGL, BRK.B, SQ, META, NFLX, ENPH, MSFT, BAC, JPM. Elliott Wave  SP500 US Stock Bear Market: AMZN, AAPL, NVDA, TSLA, GOOGL, BRK.B, SQ, META, NFLX, ENPH, MSFT, BAC, JPM, GS. Elliott Wave Technical Analysis  Stock Market News: Stocks rise, however the move up continue to move up on lower volume, divergence and corrective bear market rally, that should complete in the next trading session Stock Market Summary Elliott Wave Count: Elliott Wave Analysis - (iv) of c) of 4 of (1) Analysis US Stocks: Tesla TSLA, Amazon AMZN, Nvidia (NVDA), Apple AAPL, Microsoft MSFT, Berkshire Hathaway (BRK/B),Block, Inc (SQ), Meta Platforms, Netflix (NFLX), Enphase (ENPH), Alphabet GOOGL. XFL Finance Sector ETF, JPMorgan JPM & Bank of America BAC, Goldman Sachs Group Inc (GS) Stock Market Trading strategies: Looking to short the top and turn in the trading session Video Chapters 00:00 SP500 06:58 Apple (AAPL) 12:22 NVIDIA (NVDA) 14:40 Amazon (AMZN) 18:35 Meta Platforms (META) 20:17 Netflix (NFLX)  21:41 Enphase (ENPH) 24:14 Tesla (TSLA) 27:59 Alphabet (GOOGL)  30:35 Microsoft (MSFT) 31:31 Berkshire Hathaway (BRK.B) 32:33 Block Inc. (SQ)  33:38 Banks JPM, GS 36:14 End. Thanks for supporting! US Stocks: Basic Elliott Wave Counts Apple AAPL  Elliott Wave 4  Corrective rally Amazon AMZN  Elliott Wave 4 Nvidia (NVDA) Elliott Wave  ii) Berkshire Hathaway BRK/B Elliott Wave 4 Alphabet GOOGL  Elliott Wave 4 Meta Platforms FB Elliott Wave iv) Netflix (NFLX)  Microsoft MSFT  Elliott Wave 4 Tesla TSLA  Elliott Wave iii) Square SQ /Block Inc. Elliott Wave 4 JPMorgan Chase (JPM) Elliott Wave 4 Analyst Peter Mathers TradingLounge™ Australian Financial Services Licence - AFSL 317817 Source: tradinglounge com  
    • US DOLLAR TALKING POINTS: The US Dollar has dropped by as much as 3.3% from the high that was set last Wednesday and many are asking if the USD has topped. Given how aggressively overbought the greenback had become, this retracement looks to be a correction in the trend with no evidence yet of anything larger. However – price is approaching some major supports and performance around those levels will be key for determining near-term strategy. Of particular importance is the fact that the US Dollar is a composite of global currencies so the bigger question is when sell-offs in EUR/USD or GBP/USD might return and, in a related item, how will USD/JPY hold up with the pair pegged to the 145 level thought to be the line-in-the-sand for Japan’s Ministry of Finance? Oct 4, 2022 | Full article on DailyFX James Stanley, Senior Strategist
    • EUR/USD and GBP/USD edge up while USD/JPY falters at ¥145.00 again A pause in the dollar rally sees USD/JPY stuck below recent highs, but both the euro and sterling have made gains in early trading against the greenback.    Chris Beauchamp | Chief Market Analyst, London | Publication date: Tuesday 04 October 2022  EUR/USD rebound continues After falling to a twenty-year low last month, the euro continues to rebound against the US dollar with EUR/USD. This still looks very much like a counter-trend bounce that sees the price head back to the 50-day simple moving average (SMA), currently $1.1018 and then begins to falter. This would be in line with previous bounces since April, all of which have found it impossible to hold above the 50-day SMA. This move could see the price head back to $1.01. Further targets lie at $1.02 and then $1.0374. Source: ProRealTime GBP/USD recovers $1.13 The GBP/USD continues to defy the doomsters with a recovery above $1.13. Its own counter-trend bounce remains intact, and if previous bounces are any guide there is still some potential for upside, even if it only reaches the 50-day SMA. Like EUR/USD, the pound is still making lower highs and lower lows against the dollar, with the previous peak at $1.176 marking out the initial target for this bounce. Both stochastics and moving average convergence/divergence (MACD) have room to move up to support this move, but selling the rallies still appears to be the approach here for this downtrending market, although it looks like for now there is still a desire to push the pair higher in the short-term. Source: ProRealTime USD/JPY stalls below ¥145.00 It does look like ¥145.00 is the ceiling in USD/JPY for the time being – repeated attempts to break higher have come to naught, despite the continued strength of the US dollar. Indeed, it is perhaps precisely that we need a pullback in order for the trend to revive. The pair rallied hard from the August-lows, and now sits at some distance from the 50-day SMA (currently ¥139.15). A pullback towards this level might ‘clear the air’, create a higher low and provide a springboard for fresh bullish momentum. Source: ProRealTime
×
×
  • Create New...