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      14/01/21 10:51

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    • Hi   I had 2 long positions that were opened. I did not put any order to close them ie I was just leaving them opened without stop loss any the profit target . But suddenly they were closed this morning? Why?
    • Yes - there was a consolidation action of 1 for 1500 of these securities : https://www.sharesmagazine.co.uk/news/market/LSE20210504170819_3963598/GraniteShares-3STS-Reverse-split-Consolidation I've been on chat and on the phone to IG - they've done the consolidation, but still not updated the correct prices, which should of course also rise by ~1,500 on a ceteris paribus basis (all things the same). At the time of writing this, TSLA has dropped a further 2.4% today, so these securities ought to have risen ~ 7.2% (3x short TSLA) on the day.  The IG person I spoke with this evening promised me he would check with the relevant team and revert. My call was very late in the day (after 6pm) so I trust that they will have this resolved in the morning. If not, I do suggest calling again. 
    • Hey all,  Unlike some other brokers IG do not trade against clients and don't benefit when our clients lose. We hedge the same way as the majority of our clients (so if 60% were long and 40% were short we would hedge those 20% long that aren't covered).  We have no benefit when traders lose. We make money from spread and commission so if anything we want out traders to win so they will continue trading with us.  Unfortunately I can't be account specific and if you believe something is wrong on your account please reach out to us as I can't assist with this.  If you have any questions on this please let me know by quoting my response.  All the best,  Charlotte 
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